Comments

johnebaker wrote on 6/28/2020, 3:37 PM

@Mike-Searle

Hi and welcome to the forum.

Has your Update Service expired?

If so then is no access to the Online Catalogue design galleries and the software reverts to the basic version on reinstall - see this Update Service document.

HTH

John EB

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VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Mike-Searle wrote on 6/28/2020, 4:01 PM

Thanks, John. No, I have only just purchased it. This would not account for there being no content whatsoever in the Designs Gallery. XDP has expired but I still have content. I have gone back to WDP as I have no need of XDP