No Access to old email - searched forum. No solution

David-Jones9071 wrote on 11/4/2024, 5:35 PM

I cannot access my old email. I also do not have the old password.

I have my receipt of software purchase, I have the serial number from it as well.

but since I cant access old email, I cannot even use the 'forgot password' option.

Please help. Old computer is almost completely dead and I need to move my software to this new one.

Once again, I have ZERO access to the old email. It is no longer valid.

Comments

emmrecs wrote on 11/5/2024, 2:38 AM

@David-Jones9071

Welcome to the Magix user forums.

You can still access your account using your old email address but that does require you to know your password! Since you do not know it the only thing you can do is to email infoservice@magix.net with FULL details of your old address and the products you own and ask Customer Service to "find" your account and change its email address.

HTH

Jeff
Forum Moderator