Hi, I load a project I have been working on and all it does is this. No matter how I save a project, when I try opening it up, the "Open recent projects" says empty and when I load it manually, it just sits like this forever. I have 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz   2.92 GHz, with 16GB Ram, 4k screen, 1tb harddrive (only 50% full). It is only Jpeg images, no videos.

@Elprimeradavio

Thank you for the data and screenshot.

That is clearly a display/graphics issue so the first thing I would check is that your graphics drivers are fully up to date. I note your CPU is listed as being "Intel Iris Graphics eligible". I'm not sure exactly what that means, sorry.

Also, don't depend on Windows Update to find and install the latest drivers for you; instead you can find them for your CPU (and its integrated graphics) here.

If that is, or is not the solution do post back and we will endeavour to assist further, if further help is needed.

Jeff
Forum Moderator

Hi, I want to note that I have no other issues with my graphics at all for any other program I use, including other graphic design programs, just this. Here is a screenshot, my updates are all current.

@Elprimeradavio

I did suggest you go directly to the Intel website for the latest drivers for your CPU (via the link I gave you).

There have been numerous occasions when users have found that Windows Update reports the drivers are up to date when they actually are not the latest ones the CPU/GPU manufacturer has released!

Jeff

@Elprimeradavio, @emmrecs

Hi

The current driver version for the i7-1195G7 is 32.0.101.5989.

Also ensure that the Windows settings, System, Display, Scale is set to 100%

In the program shortcut Properties, Compatibility tab try changing the Change high DPI settings options to determine if they help.

The '"Intel Iris Graphics eligible' refers to the integrated GPU specification behaviour which depneds upon the RAM configuration.

If configured as single-channel memory the iGPU will default to less than 80 Execution Units being availalble, and approximates to the Intel UHD Graphics performance levels

If the system RAM is populated with 128-bit (dual channel) memory and configured as dual channel, then the iGPU will perform using all the Execution Units available in the particular architecture version of the Xe graphics chip, giving increased performance levels.

John EB
Forum Moderator

Hello @Elprimeradavio,

Have you reset Photostory 2025 to default? If not, go to: File / Settings / Reset Program Settings to Default.

Good luck, Rob

Hi, I took everyone's advice, please see screenshots. I downloaded the latest driver, i updated the settings. I reset the default settings and I even reinstalled the program, and set scale to 100%. Nothing at all changed with the program. For some reason or another, this program, and ONLY this program is not working. I even used the 2023 and that worked fine at the time. I want to add, that I have also been reaching out to Magix via Email for a refund right away when then whole thing happened, and I have not received any reply, only replies here on the forum. Therefore, I apologize to everyone here. MAGIX, please just refund me so I can buy something else that works for my project that is due this week.

@Elprimeradavio

No Magix staff are present here so if you want a refund you need to email full details of your order and a refund request to infoservice@magix.net.

Jeff

Jeff, I have emailed twice, and even provided them with the initial system check they requested and I have not received any response. I want to reiterate that I have not had any issues with photostory in the past, just this brand new version that I purchased the day it was released. I will try once again, Thank you for all your patience,

@Elprimeradavio

When you first, or subsequently, raised the problem with Support, assuming you properly created a Supprt Ticket, you should have received an email acknowledgement of your request for help. (It may have appeared to be blank, merely including a ticket number in the subject line.) If so, and you still have the email, reply to it, asking for an update. (The ticket number is the all-important detail which enables Magix staff to track all support requests.)

Jeff

Jeff, I thank you very much for your patience, however, I can attach all the emails, but no point. I first requested a refund 5 days ago, sent a follow up, 4 days ago, and another follow up yesterday, I still have not received ANY reply. I emailed service@, I emailed info@, I'm not sure what's going on with MAGIX Software GmbH ?!! This forum is the only place I am actually getting replies, yet ironically, no one on here can issue a refund like you mentioned. I would really appreciate if you can provide me a good form of contact where someone will actually provide a refund.

There is an update -> V 24.0.1.192 (UDP3)

@Elprimeradavio

The only email address that I am aware should be used is infoservice@magix.net. I suspect your earlier emails, to support@ and info@, may be permanently "lost in the ether" because they do not have a correct address on them, sorry.

Jeff

Jeff, I apologize for the abbreviations of info and service, but yes I replied to the more accurate inforservice@magix.net and support@magix.net and even one more. Just a few minutes ago I received a reply via email, see screenshot below. Absolutely unacceptable. Not only that, since they are apparently replying to my original message from now 6 days ago by the rest of the email, they have completely ignored my request for a refund, instead direct me to downloading their patch that they just put out. So, obviously there are problems like my initial post here, and should never have released this version. They are literally admitting to being severely understaffed, yet still offer no refund.