Never recieved my back up cd

jsua7 wrote on 10/30/2011, 1:17 AM

I ordered MMM17 premium ed. I got the download version and then the sound pool 17 and backup cd which were to be shipped to me. I recieved the sound pool 17 but not the backup disc. It has been 3 months. Anyone know how to contact them about this without having to pay for support?

Comments

nihon94 wrote on 10/30/2011, 7:46 AM

As you have recently purchased the product therefore, there will be no charges(I guess). Contact Magix support and explain them your problem.

http://www.magix.com/us/

You can choose your country from the web. The above link is for USA.

In my experience Magix support is good they will help you surely.

nihon94

Procyon wrote on 10/30/2011, 9:40 AM

I believe the free support only lasts for 30 days (after installation, I assume). However, it's possible they may waive the charges after you explain the situation, but I'm not making any promises.