Need to add more than two activations

StephenPaul-Jones wrote on 1/24/2022, 7:18 AM

Hi there, I'm hoping someone can help, I cannot get through to support using the 01453 899007. I want to install Designer Pro on my third computer, but the licence only allows for two, so I have always called the centre and they have added a new computer with no hassle, but it seems that the contact number is now obsolete and it is a 2-4 day wait via email, does anyone know of a direct support number? Thanks PJ

Comments

browj2 wrote on 1/24/2022, 7:23 AM

@StephenPaul-Jones

Hi,

You have to raise a ticket by going to Support at the top of the forum and following it through to the end. The search term asked for is the subject of your ticket, so put it in, search, then select send a message to Magix.

Why don't you simply go into your account at Magix.com and deactivate one computer, then activate Xara on the third computer, each time? This is what you are supposed to do.

John CB

StephenPaul-Jones wrote on 1/24/2022, 7:30 AM

Hi John

I will try this now, just thought there might have been a new call centre number. I want to keep the two active and add a third as I work at different locations, I last called the support team about two years ago and adding another computer was just a confirmation with the team. Thanks Paul

browj2 wrote on 1/24/2022, 9:04 AM

@StephenPaul-Jones

Hi,

When the serial number started with P2 and you ran out of installations, you had to contact Magix.

With a P3 serial number, your activations are controlled automatically in your account and you can deactivate/activate as much as you want, with a limit of two concurrent activations. You can also deactivate within the program, but this seems to have a limit of once per month, so it's best to just do it in your account. No need for human intervention (costs Magix money) by Magix.

John CB