I've had Photostory for a number of years and it's worked somewhat well. It's starting the crash again every time I open it and I have no idea why. How do I get a hold of Magix to find out if there's a fix to the program or do I have to junk it?
Hi
We need more information:
Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
When you restart Photostory does it crash immediately or when you open/start a new project?
Are there any error messages or does the program ask you to send a crash log to Magix?
What changed on the computer eg: antivirus update or new version, Windows upgraded to a newer version, etc ?
John EB
Forum Moderator
Hi
We need more information:
Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
When you restart Photostory does it crash immediately or when you open/start a new project?
Are there any error messages or does the program ask you to send a crash log to Magix?
What changed on the computer eg: antivirus update or new version, Windows upgraded to a newer version, etc ?
John EB
Forum Moderator
I was able to verify the following:
It only crashes on the folder "I:\Construction below Callaway\February 2022" but no other folders in the root directory. We sent a crash report that references email address email address removed by Moderator. Please review that along with these notes and provide feedback.
Hi
I have removed your email address from your last post - please do not post personal details in the forum.
. . . . I was able to verify the following . . . .
Unfortunately this is not what was asked for, please provide you system specification, error messages etc as requested.
John EB
I'm not a really tech savy person so I have to go to someone who understand the language. What you received was from someone who was trying to answer your questions. Trying to get my Photostory working is getting way to complicated so I'm just going to delete it from my computer and buy some other video program. It's so sad because I really enjoyed using Photostory when it worked.