My cd/dvd drive wont recognise my new Samplitude Music Studio 15 disk. can anyone help me with this problem?

allanmcclure wrote on 3/20/2011, 8:34 AM

I am using Windows XP, my cd/dvd drive is an NEC DVD_RW ND-3550A...it is functioning, reading, writing and burning all other disks except the Samplitude Music Studio 15 disk.

It comes up as blank with no data on disk, but I checked it on my TV DVD player and the data is on the disk.

I contacted Magix and was told that it may be a diagnostic problem.

I have checked drive in Windows and it says that drive is working ok and also the driver is ok.

can someone help or advise me

Thanks

Comments

Man o' Lakes wrote on 3/21/2011, 5:42 AM

Hi there, have you tried getting an uptodate driver for your NEC Drive. Also, do you have a virtual drive setup in your computer; if so turn it off. That can hinder things. Get a Syscheck from MAGIX as that can save a lot of to-ing and fro-ing. Cheers, M o' L.