Music Maker 2023 Installer Issues

LunaNightZ wrote on 2/4/2023, 2:43 PM

Bought 2023 Music maker today and im having issues with installer

i disabled my antivirus so it could start. but im having major speed issues im getting kilobytes in download and not only that the program keeps stopping mid download and when i hit continue it doesnt progress any further ive gotten to 11% tops. and now stuck here with a stop and continue process. After 5 % im not getting anymore progression.

for safety i deleted all MAGIX files on pc to get fresh files from installer as well

is there a another way i can get 2023 premium? or a mirror site? i feel cheated out of the money i spent getting music maker if i cant install the product. does someone have a folder of 2023 on there pc they can share with me? i have my serial and key i just need the files.

 

below i listed pictures of my issues

 

My speed test

https://imgur.com/2k2kOCL

The Installer will not say loading anymore

https://imgur.com/KKZZwgD

it gets stuck like this after hitting continue and it stops again

https://imgur.com/KKZZwgD

 

Comments

johnebaker wrote on 2/4/2023, 3:53 PM

@LunaNightZ

Hi

. . . . After 5 % im not getting anymore progression. for safety i deleted all MAGIX files on pc to get fresh files from installer as well . . . .

There is no need to do this - the whole purpose of the Download Manager is to resume the download from the point where it stopped.

This issue has been reported to Magix earlier this evening for investigation.

Until this is fixed I can only advise to keep trying, allowing the Download Manager to resume the download.

John EB
Froum Moderator.

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

LunaNightZ wrote on 2/4/2023, 4:02 PM

is this happening to multiple people?

emmrecs wrote on 2/5/2023, 3:05 AM

@LunaNightZ

Yes. Please have a look at the video products area of this forum!

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam