Every movie app on my computer will display my videos (mts mp4 mov) except Movie Studio 2022 and 2024. Video card is NVIDIA Quadro K4200
Windows 11
XEON 2135 CPUs
64GB memory
Rojer, on the Program Settings>Device Options tab, try changing the Hardware Acceleration options:
If you still have trouble, it will help if you could install MediaInfo, open one of your problematic video files and copy and paste the details from the Text view (View>Text) here.
Nothing in Device Options fixed the issue. Changed the display card and that seems to have fixed the issue. It's just annoying. Thanks for your help.
Hi.
I assume it is because you have to run your monitor through the nvidia card and the Infusion Engine Three needs to run driver version 496.76 or higher to work and your last driver version release was 442.76. The problem is Windows gets the wrong amount of ram reported from the card. Reasons of which I do not fully understand but is explained on the nvidia site here.
Ray.
Hi
Can you clarify/expand these 2 statements please:
. . . . XEON 2135 CPUs . . . .
How many CPU's are there?
. . . . Changed the display card and that seems to have fixed the issue. . . .
Do you mean that you have replaced the Quadro K4200, which does not support any hardware decoding/encoding for the video formats encoded h.264/AVC, h.265/HEVC or AV1 which can be hardware decoded/encoded with a supported GPU.
If so which card have you installed.
John EB
Forum Moderator
I'm using driver version 474.82 on the NVIDIA K4200 but I guess it is not high enough. The K4200 will play any version of video file outsiside of Magix which I don't understand. The workstation has 12 CPUs and 64GB of memory. I switched the display card for this old one that does work. ATI FirePro V3700 (FireGL) with two DVI ports..
Hi
. . . . driver version 474.82 on the NVIDIA K4200 but I guess it is not high enough . . . .
It is not the driver that is 'high enough', it is the K4200 Graphics card that is not enough, to repeat my statement in my comment above:
'the Quadro K4200 - does not support any hardware decoding/encoding for the video formats encoded h.264/AVC, h.265/HEVC or AV1 which can be hardware decoded/encoded with a supported GPU.
. . . . The K4200 will play any version of video file outsiside of Magix which I don't understand . . . .
This is because the Xeon CPU is doing the decoding, not the K4200.
. . . . The workstation has 12 CPUs . . . .
Depending on the motherboard in the work station, it will have 1 or 2 Xeon 2135 processors installed. I do not know of any motherboard that can hold 12 Xeon CPU's, I believe you may be quoting either the total number of cores or threads.
The Xeon 2135 CPU has 6 cores, each core can handle 2 threads, ie tasks are divided into separate threads and processed in parallel.
John EB
John,
'the Quadro K4200 - does not support any hardware decoding/encoding for the video formats encoded h.264/AVC, h.265/HEVC or AV1 which can be hardware decoded/encoded with a supported GPU.
. . . . The K4200 will play any version of video file outsiside of Magix which I don't understand . . . .
This is because the Xeon CPU is doing the decoding, not the K4200.
None of which explains why Magix won't open the files at all. The CPU should be able to do it. "Acceleration" means just that: "faster". not "Not at all".
Roger, it would be interesting to see the Mediainfo report on those files (or better, have a short snippet of one to analyse).
HI Al
. . . . None of which explains why Magix won't open the files at all. . . . .
Neither should switching out to the ATI FirePro V3700, if it is the video file format.
@Roger-Blair did comment:
'I switched the display card for this old one that does work. ATI FirePro V3700 (FireGL)'
The V3700 is older and supports DirectX 10.1, Movie Studio, 2022 and 2024, require DirectX 11 minimum, which the K4200 does support.
If the workstation has 2 physical Xeon processors, we are in uncharted territory, though in theory this should not be an issue.
John EB
@AAProds @johnebaker @Roger-Blair
I have noticed that even when you only select CPU to be used for import, processing, and export that the program still tries to use the GPUs of my system. On payback it is only small amounts of vram that increase but on export the 3D rendering also gets used. As the Quadro K4200 supports Direct X 12 but the ATI FirePro V3700 only supports direct X 10, is it possible that the program is ignoring certain parts of the ATI FirePro V3700 but trying to fully use the Quadro K4200?
All settings for import, processing, and export are set to CPU.
Playback
Export
Ray.
@johnebaker @Roger-Blair @CubeAce
Nope, there's something dodgy going on here. My old system (still running) shows it is using DirectX 12 (on Win 10), with an i5-750 and an ATI Radeon HD 4770, which also "uses" only DirectX 10.1, like the V3700. Magix 2024 runs happily on it.
Just out of curiosity, and this may mean nothing at all, what if any setting is there for Movie Studio in the Windows 11 settings / gaming / game mode / graphics?
AndyW
Hi Andy
There is an option to set the 'preferred' GPU for any given program in Windows 11, this however does not need to be set in Windows for any MMS/VPX version which has the 3 Device options settings.
Hi Ray
. . . . on export the 3D rendering also gets used . . . .
This is a 'Computational engine' in the GPU which, like the CUDA 'engine' can be used for some computational calculations, often likened to being an extension of the CPU computational cores.
When NVENC hardware acceleration is being used, for either decoding or encoding, you will see activity in the appropriate graph in Task Manager.
John EB
Every movie app on my computer will display my videos (mts mp4 mov) except Movie Studio 2022 and 2024. Video card is NVIDIA Quadro K4200
Windows 11
XEON 2135 CPUs
64GB memory
I have exactly the same problem with my MAGIX Movie Edit Pro 2016 Plus. Here is the Mediainfo.txt from one of my MOV files:
General
Complete name : J:\Data\Autosketch\CNC2Angle grinder revisited\Raw footage\0.25 stepover cont_1733.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 8.67 MiB
Duration : 8 s 205 ms
Overall bit rate mode : Variable
Overall bit rate : 8 864 kb/s
Frame rate : 29.970 FPS
Encoded date : 2024-06-05 18:49:15 UTC
Tagged date : 2024-06-05 18:49:24 UTC
Writing library : Apple QuickTime
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 12
com.apple.quicktime.software : 17.5.1
com.apple.quicktime.creationdate : 2024-06-05T19:49:15+0100
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
HDR format : Dolby Vision, Version 1.0, Profile 8.4, dvhe.08.04, BL+RPU, no metadata compression, HLG compatible
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 8 s 205 ms
Bit rate : 8 635 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.139
Stream size : 8.45 MiB (97%)
Title : Core Media Video
Encoded date : 2024-06-05 18:49:15 UTC
Tagged date : 2024-06-05 18:49:24 UTC
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : HLG
Matrix coefficients : BT.2020 non-constant
Metas : 3,4,5
Codec configuration box : hvcC+dvvC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 8 s 205 ms
Source duration : 8 s 266 ms
Bit rate mode : Variable
Bit rate : 177 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 178 KiB (2%)
Source stream size : 179 KiB (2%)
Title : Core Media Audio
Encoded date : 2024-06-05 18:49:15 UTC
Tagged date : 2024-06-05 18:49:24 UTC
Other #1
ID : 3
Type : meta
Format : mebx
Codec ID : mebx
Duration : 8 s 205 ms
Title : Core Media Metadata
Encoded date : 2024-06-05 18:49:15 UTC
Tagged date : 2024-06-05 18:49:24 UTC
Other #2
ID : 4
Type : meta
Format : mebx
Codec ID : mebx
Duration : 8 s 205 ms
Title : Core Media Metadata
Encoded date : 2024-06-05 18:49:15 UTC
Tagged date : 2024-06-05 18:49:24 UTC
Other #3
ID : 5
Type : meta
Format : mebx
Codec ID : mebx
Duration : 8 s 205 ms
Bit rate mode : Constant
Title : Core Media Metadata
Encoded date : 2024-06-05 18:49:15 UTC
Tagged date : 2024-06-05 18:49:24 UTC
Hi
From the MediaInfo data:
. . . . Bit depth : 10 bits . . . .
Movie Edit Pro 2016 does not support 10 bit (HDR) video.
Your options are limited:
To avoid conversion if you continue to use MEP 2016 then change your record settings on your iPhone to record video in h.264 (AVC) or h.265 (HEVC) 8 bit format - .Maximum compatibility option ?
John EB