Movie Studio Keeps Crashing/Not responding

Rpalm wrote on 7/29/2022, 12:33 AM

Lately I've been having trouble using Movie Edit and Movie Studio. Projects I've been working on keep cashing. It usually happens when I push the play button to view a video to grab a clip or when I'm moving clips around in the timeline. Sometimes it'll work fine but it'll suddenly stop working and I have to close it with the task manager. I've been struggling with this for a while and would like to find a solution.

Comments

CubeAce wrote on 7/29/2022, 1:21 AM

@Rpalm

Hi.

In all fairness you never completed the requests from other users trying to help you with your last post which may have given you the answers you needed on your first request.

Most crashes are the result of stack overflow problems which in turn are often due to either C: drive space for the program to hot swap the files in use while the program runs or a lack of motherboard ram which then forces the program to start to write data to the C: drive. Depending on the amount of data contained within the project and the mount of fades and effects in use it is easy to go way above 16GB of ram use. I do that on a regular basis and my project rarely exceed 15 minutes.

Ray.

Last changed by CubeAce on 7/29/2022, 6:20 AM, changed a total of 2 times.

 

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AAProds wrote on 7/29/2022, 3:02 AM

@Rpalm

I see there's a few 1-star writeups for that graphics card. That might be the issue.

However, there have also been some users of MEP 2022 that have experienced the program carrying on like a pork chop because of it's inability to cope with some graphics hardware selections.

Go to File>Settings...>Program and click on the Device Options tab. Experiment with these settings:

For example, try the three drop-downs all on CPU, or all on your graphics card to see if that affects your stability. You may have to try each setting on a different component.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

johnebaker wrote on 7/29/2022, 6:02 AM

@Rpalm

Hi

In addition to @CubeAce and @AAProds we still need the MediaInfo information about the AVI file you are importing and are they from a DV camera?.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Rpalm wrote on 7/29/2022, 7:46 AM

@Rpalm

I see there's a few 1-star writeups for that graphics card. That might be the issue.

However, there have also been some users of MEP 2022 that have experienced the program carrying on like a pork chop because of it's inability to cope with some graphics hardware selections.

Go to File>Settings...>Program and click on the Device Options tab. Experiment with these settings:

For example, try the three drop-downs all on CPU, or all on your graphics card to see if that affects your stability. You may have to try each setting on a different component.

I don't have time at the moment to answer any other questions. But I tried this and just by playing with the drop down menus caused another crash. That's how bad this is.

emmrecs wrote on 7/29/2022, 7:59 AM

@Rpalm

I don't have time at the moment to answer any other questions

We all have considerable demands on our time, including those users who are only too willing to try to help you.

Hopefully, you will soon be able to answer the now quite numerous questions that have been posed to you, both in this thread and in your earlier one which, as @CubeAce and @johnebaker pointed out, still remain "open".

Please help us to help you!

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Rpalm wrote on 7/30/2022, 12:16 AM

@Rpalm

I don't have time at the moment to answer any other questions

We all have considerable demands on our time, including those users who are only too willing to try to help you.

Hopefully, you will soon be able to answer the now quite numerous questions that have been posed to you, both in this thread and in your earlier one which, as @CubeAce and @johnebaker pointed out, still remain "open".

Please help us to help you!

Jeff
Forum Moderator

Listen I work a demanding job and I edit in my spare time. I also don't appreciate being talked down to ok? I have time now and I REALLY need this resolved so let's just start from the beginning.

So the problem I'm having is the program keeps crashing/freezing when I do certain things which include trying to preview a video, importing a clip, trying to extend or shrink a clip on the timeline, or by simply moving the cursor to a new spot on the timeline (even a blank area). That and the fact that trying to use the dropdown menus in the program settings also causes a crash leads me to believe it's probably not any of the videos I'm using but either a hardware or software issue. I noticed it seems to happen when I come back to a project. When I start I don't seem to have any problems but when I save and return that's when the problems start. I've also been using Movie Edit Pro Premium, Movie Studio 2022 Platinum, and Video Pro X14. All should be up to date but all have the exact same problems. I've not had this much trouble with previous versions.

Here are my specs:

I'm on Windows 10 64-bit I've been meaning to upgrade to 11 but haven't gotten around to it. I'll get on that if it'll help.

My processor is AMD Ryzen 7 2700 Eight-Core Processor 3.20 GHz

I'm using 16 GB of RAM on a GIGABYTE X470 AORUS ULTRA GAMING AMD Ryzen AM4/ X470/ USB 3.1 Gen 2 Front Type C/ ATX/ DDR4/ Motherboard

My graphics card is a Sapphire 11265-05-20G Radeon Pulse RX 580 8GB GDDR5

What else do you need?

johnebaker wrote on 7/30/2022, 5:49 AM

@Rpalm

Hi

We appreciate the frustration you are having with the program, and limited time available due to other commitments.

Fault diagnosis can be time consuming, having to test and eliminate various options and requires a systematic approach.

The additional information you have given helps a great deal.

. . . .  trying to use the dropdown menus in the program settings also causes a crash leads me to believe it's probably not any of the videos I'm using but either a hardware or software issue. . . .

Agreed, and I would also agree with @AAProds comment, the RX 580 is known to have some 'issues'.

To eliminate potential causes in the following order:

Update the RX 580 drivers to the latest version here, if they are not up to date

If that does not fix the problem, then as @AAProds has recommended here you need to try the various graphics settings. I would suggest setting all 3 options to CPU, this is the base combination which should work without crashing.

If the crashing still occurs then I would suggest you raise a support ticket with Magix using the link at the top of the page, see this Support article on how to navigate the support system. Do note they will require more information, as well as the crash log which is located in

C:\Users\Username\AppData\Roaming\MAGIX\Videodeluxexx_premium\Crash where xx = 2 digit number

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Rpalm wrote on 8/2/2022, 5:44 PM

Ok I spent the last few days playing around with things. I've updated my drivers which seemed to help enough to used the graphics settings and I set them all to CPU. I'm still seeing issues.

Do you really think it's the graphics card? I've not had any issues with it before. I even stream hefty games with no problems.

Colin-Hay wrote on 7/8/2024, 6:06 AM

I must say I've been having exactly the same problem - MS 12 was pretty stable but every release since then crashes every 5-10 minutes of editting - typically on playback after modifying the video - it really makes me want to edit everything back in MSP 12 - I haven't the used the pro version for awhile but I had the same issues their too

Colin-Hay wrote on 7/8/2024, 6:06 AM

Could it be to do with having multiple versions installed ?

Colin-Hay wrote on 7/8/2024, 6:24 AM

I turned GPU card use off and it still crashes after 3 or 4 edits

I also don't see any log files within the last year in C:\Users\Colin\AppData\Roaming\MAGIX

I'm going to uninstall every version of MSP and Vegas Pro, install just one, try it for awhile, add plugins and monitor - hopefully I can then identify what causes it to crash

Gid wrote on 7/8/2024, 6:28 AM

@Colin-Hay MSP 12 (Sony Movie Studio Platinum 12) & Vegas Pro are completely different programs to Magix Movie studio so you won't have any problems with them still being installed.

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

Colin-Hay wrote on 7/13/2024, 11:59 PM

OK but I did have MSP 12, 15 and 16 installed along with 2022 suite as well as Pro 12 and 20 - uninstalled all and reinstalled MSP 16 and seems fine now - may of course also been an issue with 3rd party plugins ...

Gid wrote on 7/14/2024, 3:57 AM

@Colin-Hay If it's all working now it'll be impossible to know why you had problems.

Like I say Vegas Movie Studio & Vegas Pro are completely different programs so apart from sharing plugins they're not & never have been related to Magix Movie Studio, one is not 'a version' of the other.. , I hope it carries on working.

I have all these still installed on my PC & working

  • Magix Movie Studio 2024 Suite
  • Magix Movie Studio 2025 Platinum
  • Magix Video Pro X 14
  • Vegas Pro 18
  • Vegas Pro 19
  • Vegas Pro 20
  • Vegas Pro 21

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

johnebaker wrote on 7/14/2024, 4:55 AM

@Colin-Hay

Hi

. . . . MSP 12, 15 and 16 installed . . . .

I assume this is a typo and you mean Movie Edit Pro (MEP) 12, 15 and 16

. . . . may of course also been an issue with 3rd party plugins . . . .

Like @Gid, I have several versions of Movie Edit Pro / Magix Movie Studio (MMS) installed on my PC, and some of the older plugins, do not work correctly without updating them to a newer version which is compatible with either Windows 11 and/or versions of the software from MEP 2020 (MMS 18) onwards which use the Infusion Engine GPU resource management feature, this was introduced with MEP 2020.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gid wrote on 7/14/2024, 5:04 AM

@Colin-Hay

Hi

. . . . MSP 12, 15 and 16 installed . . . .

I assume this is a typo and you mean Movie Edit Pro (MEP) 12, 15 and 16

@johnebaker I read that as Vegas - Movie Studio Platinum 14 etc. The only suggestion of a Magix product is 'C:\Users\Colin\AppData\Roaming\MAGIX' & '2022 suite',

So with - 'uninstalled all and reinstalled MSP 16 and seems fine now' - I don't know which Program @Colin-Hay is wanting to work correctly ?

 

Last changed by Gid on 7/14/2024, 5:17 AM, changed a total of 1 times.

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

johnebaker wrote on 7/14/2024, 6:52 AM

@Gid

Hi Gid

. . . . Vegas - Movie Studio Platinum 14 etc . . . .

Good point, if so, I agree there should be no interference between the core programs and MMS 2022 or later versions,

. . . . So with - 'uninstalled all and reinstalled MSP 16 and seems fine now' - I don't know which Program @Colin-Hay is wanting to work correctly ?​​​​​​​ . . .

Same here!

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gid wrote on 7/14/2024, 7:35 AM

@johnebaker Hi, yep

If Magix Movie Studio Suite 2022 is the only Magix program installed then there shouldn't be a problem,

it really makes me want to edit everything back in MSP 12 - I haven't the used the pro version for awhile but I had the same issues their too

If the crashes etc. mentioned are in all the versions after MSP12 then that begs the questions

  • Is it media related, + Vegas settings.. ...
  • Is it PC spec related, does MSP12 work well because the PC are the same age,
  • Is this a Vegas forum problem not a Magix forum problem.

Magix Movie Studio 2025
Magix VPX14
Vegas Pro 21

Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro11

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

Lots of work photos on Facebook - https://www.facebook.com/gid.joiner/photos_albums

 

Colin-Hay wrote on 8/10/2024, 7:43 PM

I unistalled everything exceot the latest version I have of Music Studio Platinum (16) and Vegas Pro (20)

Everything seems to be working fine now - it could have been an issue with 3rd party products/plugins

All I can say is it worked for me :-)