Mov. file will make PhotoStory crash, no matter what

Jean-Marc-Giroux wrote on 1/17/2022, 11:24 AM

Hi folks.

I'm using the latest version pf PhotoStory Deluxe (21.0.1.96) and spent the last few days watching it crash. Most times it will simply stop responding, other times it will just shut down.

From what I could gather here, the most probable cause is the attempt to insert a .mov file (from Iphone) into the slideshow. I downloaded the Quicktime Alternative codec, still same problem.

Not sure what I should be doing next. If a solution exists, would love to read it, else I guess I will buy a decent converter to MP4...or forget those videos at all (would be a shame).

I work on a Windows 10 PC, have plenty of mem (8G), and power.

Thanks for helping

Comments

johnebaker wrote on 1/17/2022, 12:28 PM

@Jean-Marc-Giroux

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card drivers up to date?

A screen shot of the Program settings, Display options or Device options tab.

Download and install MediaInfo and analyse one of the MOV clips and post the results, see this tutorial if you are not familiar with MediaInfo on how to setup MediaInfo and analyse a video clip to get the full data that you can post directly into a comment.

Was there any error dialog that popped up when the crash occurred, if so what was the message?

John EB
Forum Moderator

Jean-Marc-Giroux wrote on 1/17/2022, 1:39 PM

Requested detail added in signature, thank you for your advice.

Media Info as of below; screenshot of program setting further down.

Again, no error message, Photostory simply crashes or stop responding.

Latest crash log at the end of this post.

MediaInfo:

General
Complete name : F:\Toutes les photos\Voyages\2019\Asie\Hanoi et région\IMG_1821.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 20.1 MiB
Duration : 20 s 962 ms
Overall bit rate mode : Variable
Overall bit rate : 8 041 kb/s
Encoded date : UTC 2019-03-13 10:45:32
Tagged date : UTC 2019-03-13 10:45:54
Writing library : Apple QuickTime
com.apple.quicktime.location.ISO6709 : +21.0319+105.8520+012.246/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone X
com.apple.quicktime.software : 12.1.4
com.apple.quicktime.creationdate : 2019-03-13T17:45:31+0700

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 20 s 962 ms
Bit rate : 7 929 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 30.000 FPS
Maximum frame rate : 31.579 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.127
Stream size : 19.8 MiB (99%)
Title : Core Media Video
Encoded date : UTC 2019-03-13 10:45:32
Tagged date : UTC 2019-03-13 10:45:54
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Metas : 3,4
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 20 s 962 ms
Source duration : 21 s 14 ms
Bit rate mode : Variable
Bit rate : 96.0 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 243 KiB (1%)
Source stream size : 244 KiB (1%)
Title : Core Media Audio
Encoded date : UTC 2019-03-13 10:45:32
Tagged date : UTC 2019-03-13 10:45:54

----------------------------------------------------------------------
MAGIX Photostory Deluxe 16.01.2022 12:12
----------------------------------------------------------------------
CrashDump 20220116_121245_v21.0.1.96.dmp successfully written

Error in module "Qt5CoreMx64Qt5.15.1.dll" (Load address: 0x00007FFE949D0000) at address 0x00007FFE94BC56BB (Exception 0xc0000005 "ACCESS_VIOLATION")

johnebaker wrote on 1/18/2022, 12:10 PM

@Jean-Marc-Giroux

. . . . Error in module "Qt5CoreMx64Qt5.15.1.dll" . . . .

See this solution for the crash issue.

If this does not fix the issue are the Intel HD 5500 drivers up to date? The latest version is 15.40.48.5171 (15.40)

John EB

Jean-Marc-Giroux wrote on 1/29/2022, 10:35 AM

Sorry for taking so long to get back.

I gave up... somewhat. My guess is that the computer was just devoting all its resources swapping memory. So I purchased a new computer (updated specs in signature). I can now move forward.

My only piece of advice on all this is that the 2gb memory spec stated in the product is grossly underestimated. I had 4gb of free memory on the older machine and PhotoStory was eating all of it.

We can now close this thread. Thanks for the help, much appreciated

Jean-Marc