Magix Movie edit pro premium 2022 crash problem

Wesley-Clepper wrote on 5/23/2022, 8:13 PM

Hi Guys I need your help. I just purchased and downloaded Magix Movie Edit pro Premium 2022 a few days ago. It is constantly freezing. It not even usable. Ive had many other MEP programs in the past. The best one I used was MEP 2013 and never had a seconds problem. My computer is up to date with all the windows updates and it meets all the criteria for MEP 2022 required for this program. I have 1060 graphics card that is new as well. My MEP2022 it also up to date and no updates are available. I have used Magix video edit programs since 2008 and had many MEP movie edit pro programs and never had this kind problem to this degree. I'm at my ropes end. What can I do? I need this for business advertising.

HELP!

Wesley

Comments

CubeAce wrote on 5/24/2022, 2:20 AM

@Wesley-Clepper

Hi Wesley and welcome to the user to user forums.

Thank you for supplying some of your computer specs in detail but we really need all the computer specs in as much detail as possible if we are going to try to figure out what is going wrong and possibly come up with a solution.

Freezing can occur for several reasons.

Not enough space on the C: drive for the program to create temp swap files as everything is calculated in real time. We would recommend at least 10GB of free space on the c: drive.

C: drive or project drive not fast enough in some situations, file type can be dependent.

Used external drives connected via a hub.

CPU is an older model with an inboard GPU that is no longer currently supported. (whether this is selected in the options panel or not, MEP will still try to use it in some instances)

Third party effect in use that has higher running specification needs than the base program.

Video or audio clips that either do not fully comply with supported file formats within MEP.

Not enough physical ram. Increasing virtual ram has the opposite effect of helping and slows down or can stop the program running.

Graphics drivers are not up to date.

Those are just a few reasons off of the top of my head. It could be something else.

Ray.

 

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

emmrecs wrote on 5/24/2022, 3:53 AM

@Wesley-Clepper

Just to add a little to the excellent points made by @CubeAce; to help us to help you please read this post and give us the FULL details of your computer hardware.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

AAProds wrote on 5/24/2022, 6:41 AM

@Wesley-Clepper

There should be no reason for MEP to suddenly start carrying on like a pork chop just because you've gone from (I assume) MEP2021 to 2022. You've even got a graphics card that surpasses the "requirements". Others have had the same sort of drama when updating to 2022.

First thing to try is to change the processing settings.

Go to File>Settings>Program...

On the Device Options tab, change the three Hardware Acceleration dropdowns to CPU and see how your system performs.

Ideally, best "performance" ie smooth timeline playback, quick exports will be using your 1060, but you may need to experiment with various combinations.

Other issues may be the drivers for your 1060. I don't have one but NVidia, I believe, have a type of update service. Others will point you in the right direction there.

 

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

AAProds wrote on 5/24/2022, 8:04 AM

@Wesley-Clepper

1060 graphics card drivers are available via the link JohnEB has posted in this topic:

https://www.magix.info/us/forum/video-prox14--1300111/#ca1783377

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

Wesley-Clepper wrote on 5/24/2022, 6:57 PM

Thank you guys for your response! I've never responded back here before as a reply so I hope you guys are able to see this message.

Below are the details of my desk top computer.

 

Graphics card details: ASUS GeForce GTX 1060 6GB Dual-Fan OC Edition VR Ready Dual HDMI DP 1.4 Gaming Graphics Card (DUAL-GTX1060-O6G)

 

Installed RAM: 32.0 GB

Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz   3.40 GHz

System type: 64-bit operating system, x64-based processor

Edition: Windows 10 Pro

Version: 21H2

OS Build: 19044.1706

My Drive C is: 465GB 88.7 GB used and 376 GB free

 

Let me know what you think and how I can get my MEP2022 premium to stop freezing up and get back to video building.

Thanks so much in advanced for helping me with this. I'm looking forward to hearing back from you!

Wesley

 

 

AAProds wrote on 5/24/2022, 7:35 PM

@Wesley-Clepper

Wesley, first, do what I said in my post above, then report back.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

Wesley-Clepper wrote on 5/25/2022, 2:18 AM

Well, I downloaded the 1060 graphics card driver link that you posted above and said for me to do. I also adjusted the Hardware acceleration and went between CPU and my Graphics card setting. So far the MEP 2022 Premium is working a little better. It seems a little sluggish every once in a while but it DID NOT freeze up as of yet. I did build a 20 second video with no problem. Time will tell as my videos get longer like 2-3 minutes. Thank you for posting the driver link. I hope the MEP 2022 will continue to work for me with no problems. If not I will report back to you. Thank you so much for helping me!

Thanks again

Wesley

CubeAce wrote on 5/25/2022, 2:49 AM

@Wesley-Clepper

Hi Wesley.

Now you have updated the video graphics driver (and do in future keep that driver up to date) it should be possible to set all the settings to use the 1060 card. If at that point the program freezes again you need to disable the Intel graphics chip in the bios as that is no longer supported within the program. That should result in the program responding much better. The CPU itself is getting on a bit and in some situations may struggle and you may find yourself reliant more on using proxy files than you did in the past for a smooth playback.

If you use more than one monitor and have one plugged into the Intel graphics port on the motherboard and the other into one of the nvidia cards ports ,try plugging both monitors into the nvidia cards graphics ports and that may disable the Intel GPU without having to go into the bios. You may have to get another lead type if the port left on the nvidia card is not the same as used on the motherboards graphics port. (It may not disable the GPU, but worth a try.)

One way to see if the Intel GPU is being used at all is to open Task manager (Ctrl + Alt + Delete) and the Intel GPU should show up with some small amount of activity while the program is running.

Ray.

Last changed by CubeAce on 5/25/2022, 2:51 AM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Tina-Baker wrote on 4/30/2024, 1:31 AM

Hi can someone please tell me if Magix Premium pro 2022 was it a cd installation? or a digital download, as I have been having a lot of trouble with mine and want to install it on another pc to see if issues are still there. I can[t remember how I purchased this one, if it is a digital download can I still re-install it on my other pc?

Turbo

emmrecs wrote on 4/30/2024, 4:25 AM

@Tina-Baker

You should really have created a new thread with your question since it is a very different one to that in the first post!

However, all recent versions of Magix products, with the possible exception of Rescue Your Video Tapes, have been digital downloads.

Go to your Magix account, log in, go to My products and find the listing for your software. There will be a link to the installer, along with the needed serial key. You should also check, under "Show more details", how many current activations are registered to your account - you can have a maximum of 2. If both are currently in use you will need to deactivate one of them in order to activate any new installation on your other PC.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam