I am unable to start a project with a MOV file shot 1080 at 60fps. I get "An unknown error has occurred". I have verified the files are not protected. I am able to bring in video at 30 fps but not 60fps. Any help would be appreciated
General
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 284 MiB
Duration : 3 min 19 s
Overall bit rate mode : Variable
Overall bit rate : 11.9 Mb/s
Encoded date : UTC 2019-12-30 19:26:24
Tagged date : UTC 2019-12-30 19:29:43
Writing library : Apple QuickTime
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone XR
com.apple.quicktime.software : 12.4.1
com.apple.quicktime.creationdate : 2019-12-30T13:26:24-0600
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 3 min 19 s
Bit rate : 11.7 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 60.000 FPS
Minimum frame rate : 54.545 FPS
Maximum frame rate : 66.667 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.094
Stream size : 279 MiB (98%)
Title : Core Media Video
Encoded date : UTC 2019-12-30 19:26:24
Tagged date : UTC 2019-12-30 19:29:43
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 3 min 19 s
Source duration : 3 min 19 s
Bit rate mode : Variable
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 4.61 MiB (2%)
Source stream size : 4.61 MiB (2%)
Title : Core Media Audio
Encoded date : UTC 2019-12-30 19:26:24
Tagged date : UTC 2019-12-30 19:29:43
Other #1
Type : meta
Duration : 3 min 19 s
Bit rate mode : Variable
Other #2
Type : meta
Duration : 3 min 19 s
Bit rate mode : Constant
Hi
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Video Easy does not support the HEVC encoded video - the only way to use this video is to convert it to a h.264 encoded video.
HTH
John EB