Just got Vegas Pro 14 and it crashes constantly. How do I get my money back for this thing?

zuchowski wrote on 11/23/2016, 2:32 AM

Since installing and trying to run Vegas Pro 14, it has failed to load with lock up condition stating "Loading ACBoxCombo.dll". I had to do a restore of my system (Windows 10) to recover from that.Then after installing the software again, (actually MANY times, since I did several reinstalls trying to get rid of this problem before doing the restore), I was able to get the program to run, but then got a system crash while running the proDAD Mercalli FX on a really small test video (4K). The system rebooted on it's own.

BTW, my desktop computer is brand new with all the latest updates, both hardware and software.

So ran the program again, and it asked me if I wanted to restore the project I was working on. Sure! But it just hung up trying, and I had to close Vegas Pro through Task Manager. So let's try this again. Got through the Mercalli FX filter this time, and got the 2 minute video clip ready to render, so I started rendering it as a .mp4 4K file. Again crashed after just a few minutes processing. This time I had to hit the reset button on my desktop to bring my system back.

Well, enough is enough! This product is just not ready for prime time at all. I can just use Cyberlink's products for my 4K video processing as this Vegas Pro just won't cut it. I had been a long time customer of Sony and user of their Vegas Pro product line, but this new rendition just falls flat on it's face. I have not been able to process a single solitary video with this product since I got it.

So here's the deal. I want my money back, please. I purchased this on 11/21/2016 (order # 20161122010484946MXC).

And by the way, the customer service accessibility of this site really leaves a lot to be desired. If it weren't for this fact, I could possibly have convinced myself to keep the product and hope for updates that will fix the issues, but heck, the impression I get is just that Magix is customer hostile when it comes to things not going so well with their products. So again, I want OUT, please. Refund my money, and I will just delete the downloaded file(s) I got.

Oh yeah, when I first tried to contact Magix via email asking about an upgrade path, I got my message bounced back using my comcast account, so I had to use another one. Please use rich@corvetteflorida.com for any direct correspondence, please.

Please respond.

Rich Z.

Comments

browj2 wrote on 11/23/2016, 10:15 AM

Hi,

This is a user forum and no one here works for Magix. You have posted things like your order # and email address on a public forum. Not a good idea.

I expect that there are instructions that come with Vegas, including the Magix Vegas site for support (see the button that says Support in the top menu of the Vegas site) and the Vegas community. Did you raise a ticket with Magix? Did you include the specs for your new computer and the OS? Did you update to the latest patch of Vegas?

I suggest that you post in the correct forum and see if someone there can help you. Or go to Support and ask for a refund. Magix has a 30 day refund policy.

BTW, I raised a ticket with Magix last night about a rather obscure bug and they replied this morning.