Installation Display Mess on 1920x1080 screen

AAProds wrote on 4/12/2024, 9:22 AM

Had an interesting experience today installing MMS 2024 on my hand-me-down 1920x1080 laptop, which had a brand new install of Win 11 on it. Basically, all the Magix content during and after the install was a confusing mess because a lot of it was off the screen. I was gobsmacked at how bad things were, and how hard it was to get the workspace sorted out into the normal layout. I wondered how on earth people on a 1920x1080 screen got on trying to work out what they were looking at.

A couple of examples follow:

This is what the program looks like after installation is complete. Menu? Hidden behind the Preview monitor. Drag that out of the way, and use Window>Reset Window Arrangement or Standard: no change. Nothing I could do would get timeline/storyboard area to show (it was all below the bottom of the screen). F9? That opened some function of the computer. I had to use Function F9.

Program did it's update (179>192). This is the screen after:

Yes, the close button is below the screen, out of sight. Nor can you drag the dialogue up to expose it. Only by hovering on the taskbar icon could see the Close button was there:

So just I closed the whole program and the update ran.

I restarted the program, same problem with getting things arranged.

Then I remembered about the screen magnification/scale. I checked the Desktop>Display Settings and found the Scale was on 150% (it defaulted to this on the install of Win11-and is the Microsoft Recommended setting). I dropped that to 100% (now very hard to read any text labels on the screen) and the Magix workspace finally appeared in bits and pieces, and resetting the window arrangement basically worked. I still had to drag the timeline/storyboard area boundary up a lot.

I found I could set the Scale to 125% to achieve a still workable Magix workspace, albeit with quite small text.

You may notice the slightly non-standard task bar. I have Explorer Patcher installed, but I don't think that is affecting the scale problem.

The above info may be helpful when troubleshooting problems from rookie users.

I'll be submitting this to Support. The whole saga was really very very messy.

Oh, and since I haven't yet set up a second virtual drive, I had a play around with some files in a folder on the desktop. Do you think "Desktop" is anywhere to be found at a top level in the media pool? Nope. It's buried 3 layers down in the C Drive.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

Comments

johnebaker wrote on 4/12/2024, 10:00 AM

@AAProds

Hi Al

. . . . hand-me-down 1920x1080 laptop . . . .

How old is this and what GPU's are present?

Did you install Win 11 or was this already on it?

By default, Windows scaling should have been set to 100% unless a custom install was performed.

It is quite possible that the installed GPU drivers are not the OEM drivers, and Win 11 installed the 'nearest' it had, and they are reporting the screen resolution incorrectly.

Did you update the GPU drivers after the Win 11 install and before installing MMS 2024?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

AAProds wrote on 4/12/2024, 10:24 AM

@johnebaker

John,

How old is this and what GPU's are present?

2018ish, UHD620

Did you install Win 11 or was this already on it?

As I said, a brand new, fresh install of Win 11 (by download thru Win 10).

By default, Windows scaling should have been set to 100% unless a custom install was performed.

Did you update the GPU drivers after the Win 11 install and before installing MMS 2024?

I left Windows Update to do it's thing. I have already checked the Lenovo system app and it reported all drivers are up to date. Then I installed MMS 2024.

The installed driver for the UHD620, from Device Manager, is 23.20.26.4973.

I've installed and run the Intel Driver and Support Assistant and it reports all drivers up to date.

 

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

emmrecs wrote on 4/12/2024, 11:55 AM

@AAProds

Hi Al,

My desktop monitor is 1920 x 1080, with no problem at all with everything being visible without any changes being made by me.

I notice your screenshot shows the Display as being at 125%, but 150% is recommended? But have you checked it at 100%?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 4/12/2024, 2:54 PM

@AAProds

Hi Al

. . . . 2018ish, UHD620. . . . Device Manager, is 23.20.26.4973 . . . .

An i3/5/7 -6nnn or later ? The installed driver is from 2018 and is likely to be the original Windows 10 driver. This may be the cause of the incorrect scaling set.

Depending on the CPU, the current UHD 620 driver is 31.0.101.2127, or 31.0.101.2115, you can check for your CPU support in the linked to drivers.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

AAProds wrote on 4/12/2024, 9:24 PM

@emmrecs

Jeff, It's a small screen (13") so a larger scale is better (100% captions are really tiny). 125% looks like the sweet spot.

@johnebaker

John, that took a bit of faffing around as the Intel updater said the graphics driver was locked. I found a procedure on Google to go via the basic driver, then I was able to update to the one you pointed to (which I had seen a couple of days ago but passed-on because of the Intel Updater report).

Anyway, nothing's changed with the latest driver: Windows reports 150% is recommended. Once MMS is set up correctly, it "stays together" on 100% and 125%, but at 150% the monitor doesn't reduce enough and partially covers whatever it is over. It can be manually resized to fit, as can the Media Pool screen, but the "Store" and "Magix Hub" items are off the screen.

Hitting Reset Window Arrangement or "Standard" throws everything out.

I'll add that on this 13" screen, 150% doesn't look overly large.

Added: this is easy to show. Put your screen onto 1920x1080, set the scale to 150% and observe the Magix mess. As for the Specs: 1280x1024, that would be completely unworkable.

Last changed by AAProds on 4/12/2024, 9:43 PM, changed a total of 4 times.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

AAProds wrote on 4/12/2024, 10:10 PM

@johnebaker

John, I will say that the "new" driver seems to have made a big difference to export speeds: previously, H264 was 110%, now 360%, and HEVC is 240% (to SD), all hardware encoding. Good oh!

Oh BTW the processor is an i5-8250U.

Last changed by AAProds on 4/12/2024, 10:10 PM, changed a total of 1 times.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

johnebaker wrote on 4/13/2024, 1:12 AM

Hi Al

Good the hear the driver eventually got installed and is working correctly.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

AAProds wrote on 4/15/2024, 8:49 AM

Interestingly, my daughter's new 13.3" laptop has a 2880x1620 screen with a recommended view scale of 200%.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12