I am having trouble installing the Rescue Your Videotapes software from the CD supplied. The package has been purchased from Amazon and when I tried to install from the CD, my laptop (Windows 10) thought the CD was blank. The product was returned and a replacement arrived. I put the new CD in and got exactly the same result! Other CDs and DVDs play with no problem so I don't suspect the laptop or the CD drive. Has anyone else had this problem and what was done to rectify it? Any advice will be very welcome. Thanks.