Install Error -2147163964

Ayo wrote on 11/21/2024, 12:41 AM

Thesis Question: Am I completely Cooked?

 

I'm having some issues with re-installing AP11, My error code is -2147163964

I've so far done all of these:
- Uninstall .NET framework and reinstall it
- Uninstall C++ 2015 - 2022 Redistributable both x86 and x64, I haven't modified 2013 or earlier yet
- Cleared All ACID Related Items out of the Registry, AppData Folder, Program Files across all Drives
- Updated Windows 11 (Unfortunately it still sucks if you haven't updated it yet)
- Cleared the MagixDownloads Folder under the documents folder

I did have an error code of -74, or -76 before I uninstalled AP whenever I tried to launch it so then, the perilous journey began. I am attaching a screen shot of my Realtime 15FPS POV of what all I got going on.



thank you

 

Comments

SP. wrote on 11/21/2024, 2:21 AM

@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again.

johnebaker wrote on 11/21/2024, 2:37 AM

@Ayo

Hi

I have replaced the original image you posted with a cropped version showing relevant information.

Large images such as the one you posted are difficult to read.

John EB
Forum Moderator

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Ayo wrote on 11/21/2024, 9:32 PM

@Ayo You need to uninstall the 2013 C++ Redistributables. For some reason the installer cannot continue if they are already on your computer. The installer will install them again.

I deleted the 32 & 64 Bit Redistributable and let the installer re-install, I'm still having the same issue.

SP. wrote on 11/22/2024, 2:40 AM

@Ayo Have you reinstalled all the .NET runtimes or only the newest version? It could be that the installer needs some older versions, like version 3.5 which also includes 2 and 3.

https://learn.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows

Ayo wrote on 11/24/2024, 12:33 AM

@Ayo Have you reinstalled all the .NET runtimes or only the newest version? It could be that the installer needs some older versions, like version 3.5 which also includes 2 and 3.

https://learn.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows

 

After I initially removed the .net runtimes I tried running the installer without either 3.5 or 4.0, then ran it only with 3.5 installed, 4.0+ only installed, and then both installed all attempts did fail

I don't know if this is necessarily important information but there is this string of text that appears very briefly before seeing the "Rolling Back Actions [1]" Text during the installation and I see these two strings of text right before the error code window