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john-walker wrote on 4/21/2017, 9:13 AM

I'm not new to acid at all - been using acid forever - recently tho bought the ACID 10 via magix site - got the email with the serial number - load it up during install - and does not open at all - I've UNINSTALLED - reinstalled - I have windows 7 which is compatible - whats the deal Magix? and your customer service numbers are like some sort of - - - - - - -

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johnebaker wrote on 4/21/2017, 9:24 AM

Hi

While we appreciate the frustration that can occur - please read the community rules before posting again - in particular #1 and #2.

John EB

Forum moderator

Last changed by johnebaker on 4/21/2017, 9:24 AM, changed a total of 1 times.

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john-walker wrote on 4/21/2017, 9:35 AM

Thanks Johne....do you at least have an answer for me?

john-walker wrote on 4/21/2017, 9:42 AM

Bought Acid 10 - download went well - loaded serial number - and the program does not open? hows that? :-0)

 

emmrecs wrote on 4/21/2017, 9:53 AM

john-walker,

I think you need to open a support ticket with Magix since I suspect no-one here (we're all fellow-users of various Magix software) will be able to help you directly. http://support.magix.com is a direct link to the page where you can log into your account and raise a ticket.

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

john-walker wrote on 4/21/2017, 9:57 AM

Thanks bro...