I keep getting an error code -24 when trying to load in a video.

nathaniel-lira wrote on 11/22/2017, 12:33 PM

I have the Magix Movie Studio Platinum version 14.0. I have recently bought it and it's my first time using it. I filmed videos on my camera and tried to upload them to movie studio and this error kept popping up. It states," This serial number has already been registered to another email adress. Please contact Magix Support." It woukd mean the world to me if this problem can be solved. P.S I am on the latest version of windows and the computer is hp.

Comments

johnebaker wrote on 11/22/2017, 1:14 PM

Hi

Welcome to the forum.

Assuming you mean Vegas Movie Studio the product specific forum is here.

. . . . This serial number has already been registered to another email adress. Please contact Magix Support . . . .

This is a user to user forum and Magix staff do visit here regularly, however it would be best to contact support through here, either by phone or a support request

When filling out the support request give details of the purchase date, receipt/invoice/acknowledgement number and the serial number you have. Never post your serial number in the forum - no one in the should ask for it.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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