I have tried to deactivate Photostory 2016

maximus.tec wrote on 11/28/2015, 11:03 AM

After deactivating windows 10 with photostory 2016 installed, and loading a new operating system, due to errors

with windows 10, windows 10 crashed, stopping the system from working, and having backed up the previous version of windows 10 i installed the backup but for some obscure reason the program is still showing a disable program in the box when i have disabled it before backing the system up, and it says it has already been disabled,

so can you please reset the program so i can use it, it looks as though you are doing the same as corel software

with the program deactivation, please help. ps dont tell me I have to remove it and load on again?

Comments

johnebaker wrote on 11/28/2015, 4:08 PM

. . . . so can you please reset the program so i can use . . . .

We can not do this - this is a user forum not Magix support.

The problem you are having is a Windows 10 issue.

However you can do the following:

Browse to the Magix website - magix.com

On the home page click the My Account link top right .

On the next screen select My Products from the left side you will then be taken to your registered products page.

Under your Photostory registration you will see a link Show activated devices - click this and check the your computer has actually been de-activated.

Then try registering again.

. . . . dont tell me I have to remove it and load on again? . . .

If the above fails then you will have to re-install using this procedure.

HTH

John EB