I have received a "Mgix 16" upgrade lately so my question is how can i do that without having to keep 14

belmaurais wrote on 3/30/2010, 9:37 AM

I have received a "Magix 16" upgrade lately so my question is how can i do that without having to keep 14 & 15? I tried to delete 14 at first when i bought 15 but it stopped working properly. Do i have to keep them or is there a way to upgrade to 16 without having to keep the others?

Thanks!

Shantal Maure

Comments

Procyon wrote on 3/30/2010, 10:33 AM

Are we to assume you have not installed MM-16 yet? If you have, that could be a problem.

My suggestion would be to un-install all of you MAGIX programs and then re-install the ones you want to keep.

It seems that the uninstall does not remove ALL of the program files from your computer. Apparently, it leaves behind either an .ini or .cfg file that interferes with any other attempts to reload the program, including activation with the code.

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The first thing I would do is to uninstall any and all versions you have loaded.

Then, in Windows Explorer, do two searches of the entire C: drive for any files with these names (*musicmaker* and *music_maker*) and delete those too. (Be sure to include the asterisks.)

Now, you should be able to do a clean load. Be sure to turn OFF your antivirus program while installing any MAGIX product, or you will probably have issues.