Serial Numbers removed by Moderator
This s/w has let me and my clients down. I have lost too many customers.
Help please asap.
Nick Lee.
Welcome to the Magix user to user forums, so not a contact for any Magix staff.
You will see I have edited your post to remove the confidential serial keys; such data should never be posted to a public forum like this one. Doing so, risks your software and account being hijacked.
However, I have to ask: why, if the first purchase and download failed, did you proceed to make a second, and then a third???
You need to email infoservice@magix.net, fully explain what has happened and ask that they refund you for the two additional purchases.
HTH
Jeff
Forum Moderator
Hi
What is you computer specification? See this topic for details required.
Which Antivirus software are you using?
What was the actual 'failure'?
John EB
Forum Moderator
My reply - Specs see upload, Antivirus is Avast Supreme. The actual failure is Magix Installation manager. When installing, I receive a message to either abort, retry or ignore. Can't move from here unless I pay to continue or abort. Hence the three installation codes.
Thank you
Thank you for the additional information.
First, please remove or at least obscure the "Device ID" and "Product ID" data in your second screenshot; these are confidential to you and could help a potential hijacker to access your computer.
Second, please read this important post from a member of Magix staff, about the fact that recent updates of Avast have caused numerous problems for Magix users. As @johnebaker surmised, it would seem that the installation is being blocked by Avast. You will need to temporarily disable it, or create a rule that tells it to allow the connections to the Magix server.
Your problem is NOT being caused by the Magix Installation Manager.
HTH
Jeff