I asked for a 32 bit version and got 64 bit

Knya-Ern wrote on 9/9/2019, 12:24 PM

Dear MAGIX Support,
My name is Ernő Kánya and I am writing to you for the second time, as no reply has been received to my letter of 25 August. The Rescue your videoTapes you purchased from you came in a 64-bit format despite the 32-bit order, which is unusable for me. What can I do in this case? I would really like to use my paid opportunity. Looking forward to your reply as soon as possible:
                                             Ernő Kánya

Comments

johnebaker wrote on 9/9/2019, 1:17 PM

@Knya-Ern

Hi and welcome to the forum.

Please note this is a user to user forum, not Magix Support.

The current version of Rescue your Video Tapes only comes in a 64 bit version, see the specifications page Operating systems section here.

I would suggest you use the Contact link at the bottom of the forum page to contact Sales at Magix and see if another 32 bit version is available.

HTH

John EB

Forum Moderator

Last changed by johnebaker on 9/9/2019, 1:18 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.