I only have 9 days of the trial left and really want to try and get my problem sorted as I really like the software.
I have spent several days working on editing my wedding video with movie editor pro 14 on windows vista.
I have finished the first part and its approx 40mins long. I added chapters (9) and created Chapter menu only in burn process and changed background, added music etc.
When trying to burn this i encountered the message burning aborted due to encoding error after about 2 1/2 hours of encoding process.
I looked at previous questions and answers and did the following things as advised by people on the knowlege community.
I changed to a new disc - using dvd -r 2hours 4.7GB
I did a syscheck and contacted the support ( a week ago and no reply as yet - is there a telephone number to contact if noone can help me with this?)
I checked region settings.
I then tried another project - just simply tried to burn a 5 sec clip. This worked!!!! with no chapters and no created menu just the one it did automatically
I thought the probelm may be to do with length of video and maybe had something to do with hard drive memory or something.
So I cut it into 6 chapters (25mins) , then 4 (15 mins) and then 2 (8 mins) and tried each of these, still there was the same message at the same point. just towards the end of step 1
So i tried removing the chapters on the 8 minute footage. This worked!!!
I managed to burn the 8 minutes - I still had the setting on chapter menu only rather than movie menu.
However i when the dvd was played on the dvd player there was no menu shown at all. It was just the blank jvc screen until i pressed play and the movie started.
I guess if i had changed to movie menu then then it would have shown tha automatically displayed menu. I have run out of blank discs to check. will buy some later and peservere.
However this will not solve my problem. one of the reason I wanted another editing software rather than windows movie maker was that I want to be able to make chapters and chapter menus for my wedding and kids videos as don't want to sit through them all each time but dip in and out and find bits easily.
Can anyone help please?
Do I need to change some settings?
Is it to do with hard drive memory?
Is there any other way to contact Magix support other than email? Is there a number?
I would be very grateful if anyone can help?
Thanks in advance
I have spent several days working on editing my wedding video with movie editor pro 14 on windows vista.
I have finished the first part and its approx 40mins long. I added chapters (9) and created Chapter menu only in burn process and changed background, added music etc.
When trying to burn this i encountered the message burning aborted due to encoding error after about 2 1/2 hours of encoding process.
I looked at previous questions and answers and did the following things as advised by people on the knowlege community.
I changed to a new disc - using dvd -r 2hours 4.7GB
I did a syscheck and contacted the support ( a week ago and no reply as yet - is there a telephone number to contact if noone can help me with this?)
I checked region settings.
I then tried another project - just simply tried to burn a 5 sec clip. This worked!!!! with no chapters and no created menu just the one it did automatically
I thought the probelm may be to do with length of video and maybe had something to do with hard drive memory or something.
So I cut it into 6 chapters (25mins) , then 4 (15 mins) and then 2 (8 mins) and tried each of these, still there was the same message at the same point. just towards the end of step 1
So i tried removing the chapters on the 8 minute footage. This worked!!!
I managed to burn the 8 minutes - I still had the setting on chapter menu only rather than movie menu.
However i when the dvd was played on the dvd player there was no menu shown at all. It was just the blank jvc screen until i pressed play and the movie started.
I guess if i had changed to movie menu then then it would have shown tha automatically displayed menu. I have run out of blank discs to check. will buy some later and peservere.
However this will not solve my problem. one of the reason I wanted another editing software rather than windows movie maker was that I want to be able to make chapters and chapter menus for my wedding and kids videos as don't want to sit through them all each time but dip in and out and find bits easily.
Can anyone help please?
Do I need to change some settings?
Is it to do with hard drive memory?
Is there any other way to contact Magix support other than email? Is there a number?
I would be very grateful if anyone can help?
Thanks in advance