How does anybody ever contact the totally useless Magix support?

SP. wrote on 8/30/2021, 3:57 PM

@Anastassios-Retzios Xara Designer Pro+ is not distributed by Magix but directly by Xara. So I would suggest you contact Xara customer support. But usually you get a ticket number after creating a ticket. Did you get one?

PATIENT-X wrote on 8/30/2021, 4:58 PM

@Anastassios-Retzios

Hello, Welcome

For support on Xara Designer Pro+

You are directed to complete this form here.

Forum Moderator

browj2 wrote on 8/30/2021, 7:00 PM

@Anastassios-Retzios

Hi,

You should have received an immediate reply from Magix, assuming that you properly raised a ticket, with a ticket number. Did you not receive this? Did you check your spam/junk email box?

As has been pointed out, you should contact Xara through Xara.com, but still, if you raised a ticket with Magix you should get a reply.

Just remember, they work German hours and not on weekends.

Make sure to join the TalkGraphics forum and post your question there. There are many experts just waiting for a good question.

John CB

Anastassios-Retzios wrote on 8/30/2021, 7:11 PM

@Anastassios-Retzios

Hi,

You should have received an immediate reply from Magix, assuming that you properly raised a ticket, with a ticket number. Did you not receive this? Did you check your spam/junk email box?

As has been pointed out, you should contact Xara through Xara.com, but still, if you raised a ticket with Magix you should get a reply.

Just remember, they work German hours and not on weekends.

Make sure to join the TalkGraphics forum and post your question there. There are many experts just waiting for a good question.

John CB

Yes, I got a ticket number. And yes, I did check the spam email box. There was nothing. Interestingly, I got the survey!!

The issue is not technical. I got an upgrade but not all the items that should be coming with the upgrade. If I want to ask some technical questions, I would certainly join TalkGraphics.

Former user wrote on 9/9/2021, 9:15 PM

The last time I contacted Magix support, I got a non canned reply in less than one hour. This was this month (Sept, 2021)

Anastassios-Retzios wrote on 9/10/2021, 1:09 AM

The last time I contacted Magix support, I got a non canned reply in less than one hour. This was this month (Sept, 2021)

You may indeed have, but it is now several days without an answer. Again, I am checking the spam filter, so definitely Magix has not reply. I believe that they have no intention to reply

johnebaker wrote on 9/10/2021, 9:06 AM

@Anastassios-Retzios

Hi

. . . . I have posted a question to the Magix support for Xara Designer Pro + and never got an answer. . . . . but it is now several days without an answer. Again, I am checking the spam filter, so definitely Magix has not reply. I believe that they have no intention to reply . . . .

What was your question? If it was about an issue you were having with the program, before Magix/Xara Support can reply they have to be able to replicate and identify the cause of the issue.

. . . . but it is now several days without an answer. . . . .

How many days ago did you raise the Support ticket?

In the email you received, from Support, with your ticket number there should be the the line:

If you would like to add more information to this ticket, please reply to this email using the following subject: [Ticket#number]

Did you do this?

John EB
Forum Moderator

SP. wrote on 9/10/2021, 9:15 AM

@Anastassios-Retzios It could also be that your e-mail provider uses an aggressive anti-spam list that filters out some e-mails of Magix. In this case you never get notified that an e-mail was sent and Magix support doesn't know that the e-mail never arrived. You could try another e-mail provider and contact support again with the same ticket number.

MazharGrant-Petrus wrote on 10/21/2021, 8:29 AM

Ticket to Magix Support.
I have a Movie Pro Premium. account in Magix / Germany.
I try to upgrade it. I could not.
I was able before to complain and create Support Tickets.
How to create Support Tickets and tell that the Upgrade from Europe is not working.
It seems that Magix pushes us to find another Software.

emmrecs wrote on 10/21/2021, 10:51 AM

@MazharGrant-Petrus

Welcome to the Magix user to user forums, so not a contact for any Magix staff.

If your post is intended as a message to Magix Support, as indicated in my previous sentence, they will not receive it unless you actually create a Support Ticket by going here and following carefully through each page in turn.

Exactly what problems do you encounter when trying to upgrade your software? Do you receive any error message(s)? If so, pleas quote it/then in full in your next reply.

Jeff
Forum Moderator