You are out of luck.
The company lies about having live support. There is no such thing with this company. They have a recorded message saying that they are all busy and to call back. You can call back untill you are blue in the face, but you will keep getting the same message.

Worst company I have ever dealt with. I will not be purchasing any more of their products! Bought one product and it will be the last one I buy from this company!