HECV codec activation code is incorrect on new PC

mike_b58 wrote on 8/3/2022, 3:30 AM

I have a new PC running win11 and reinstalled Magix photostory on it. I previously purchased the HEVC upgrade on the old PC but I can’t seem to use that activation code. Error message is “activation code is incorrect”? Maybe I need an updated activation code? I have tried using the Service Centre where you enter an order number but the activation code I get returned is "0" which of course doesn't work. Any clues?

Comments

emmrecs wrote on 8/3/2022, 3:34 AM

@mike_b58

I believe you are correct; a "new" computer requires a "new" activation code.

Try emailing infoservice@magix.net with full details of your original purchase of the code (perhaps include that code) and ask if they can give you a new one.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam