Comments

BillyG wrote on 9/22/2022, 2:57 PM

All event viewer has is 1002 Application hang for photostory.exe.

johnebaker wrote on 9/22/2022, 3:35 PM

@BillyG

Hi

We need more information:

  • What messages does the Crash log in

    C:\Users\Username\AppData\Roaming\MAGIX\Fotostory_2022_Deluxe\Crash

    have to indicate the cause of the crash?
     
  • . . . . PC is well able i9  . . . . the model full name and are the graphics drivers for the iGPU and the RTX 3090 up to date - the latest RTX driver is 516.94 (31.0.15.1694).
     
  • the video format and resolution you importing and the source device on which they were recorded if using videos?
     
  • the runtime of the project on the timeline?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

BillyG wrote on 9/22/2022, 3:59 PM

Checked Fotostory_2022_Deluxe\Crash (and 2023)Delux) and both empty. The card driver is 516.94. I'm doing a slideshow of Wedding photos, 2 to be exact. The smaller is 16:20 long and the big one is 41:40. I'm doing 4K and the destination will be blue ray disk if I ever get that far. Photo's were shot on various cameras, from Pro level DSLR's to guest phones, all stills and no video. I've just wiped all Magix apps, rebooted and reinstalled. That may explain an empty crash folder? Memory post boot after killing photostory via task manager held at 51% used. After a reboot and with the new install running - 5% utilised - so far (with larger project loaded). Cheers,

BillyG wrote on 9/25/2022, 4:22 PM

So... removing all Magix apps, rebooting and reinstalling seems to fixed the issue. Still using the wav driver so not sure if it's a Direct Sound issue or not. Fixed for the time being.