Freezing during render process
Hi
I am currently using Movie Studio 16 (build 158) and I am having issues rendering my latest project. When I initiate the rendering of the project, it freezes at the same spot (65%) every time.
I am using a Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, HP Laptop, Windows 10 Home, 8.00 GB installed RAM, 64-bit operating system.
I have re installed the programme but with no success along with other unsuccessful attempts!.
I am unable to:
1. Access the `render` options under the `project` tab (as per photo included)
2. Access the options of `Dynamic RAM preview` in the internal-video tabs or change the GPU acceleration of video processing value.
I have been attempting to complete this render for over two weeks now. I know Imay have the basic package with limited options especially under the `project` tab (however it would be very much appreciated if anyone could let me know if I can expand any of these options).
I have contacted MAGIX Support by email but recieved a message from them to inform me that unfortunately they cannot provide any further personalised customer service for my product due to its age!
I would very much be indebted to anyone within the forum that could please help me as I would love to complete my project as it is a full video/slide show of my daughters recent wedding day.
Thank you all in advance, Gerry.