Fotostory 2019

savage10 wrote on 8/16/2018, 1:27 PM

With Fotostory 2019 you get extra plug-ins by going to the FX tab and when I go down to audio effects snap makers additional effects and under that there is a scan. It scans and finds 10 new plug-ins. When it finds them you have to restart the program before they are activated. When the program restarts and I go to the FX tab, everything is gone....the entire list except for Snap in. It just says 'click here to set snap in'. I have saved my Fotos_dlx.ini so I don't have to keep resetting the program to get everything back by copying that file to the directory that its in. I have tried to get the plug-ins 3 times and every time it cleans out the FX tab and I have to recopy the Fotos_dlx.ini file again. Any one have any help on this?

 

Also with Fotostory 2019 first tab has animations (.XAR) picking any of them is shows a box file could not be imported because a file could not be imported cause a required import plugin is not installed.

Comments

savage10 wrote on 8/17/2018, 4:40 PM

I guess the new fotostory is so bad no one has it so I am on my own....support is little help so far.

johnebaker wrote on 8/17/2018, 5:03 PM

@savage10

Hi

. . . . I guess the new fotostory is so bad no one has it so I am on my own . . . .

You are not on your own having Photostory 2019 - however I cannot reproduce what you are seeing. I have just done the same scan on 2 different computers and found more plugins.

On restarting Photostory a popup appeared saying plugins were found and a quick scan made - they all appeared under the FX tab.

Note: if the ini files you have backed up are from an earlier version of Photostory they may be missing some data/information for the new version.

Try deleting or renaming the current ini file and then start Photostory - it will rebuild the ini file and hopefully your FX will re-appear.

John EB

 

Last changed by johnebaker on 8/17/2018, 5:03 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

savage10 wrote on 8/17/2018, 10:13 PM

I did a total uninstall and reinstall, same thing....

 

Do the animations .xra on the first tab also work for you? says no plugin, a box comes up with for the import of .xar files will need a current installation of magix photo and graphic designer and graphic designer xara design pro plugin support for magix photostory

 

Also With Fotostory deluxe 2019 you get extra plug-ins by going to the FX tab and when I go down to snap makers additional effects and under that there is a scan. It scans and finds 10 new plug-ins. When it finds them it says they will only be visible  after program restarts, I restart it go to the FX tab no 10 new plug-ins and click on the scan again and it does the same thing all over but never getting the 10 new plug-ins

 

 

johnebaker wrote on 8/18/2018, 5:15 AM

@savage10

Hi

. . . . I did a total uninstall and reinstall, same thing.... . . . .

This would not work unless you cleaned up all the files that are left behind - the uninstaller does not know anything about these as they are created on first run.

. . . . Do the animations .xra on the first tab also work for you? . . . .

Yes, however I do have Xara Photo and Graphic Designer installed.

Re the extra plug-ins scan - mine is also stuck in a loop scanning for plugins - I have reset the program to default and am now installing all the plugins again - they are removed on reset.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

savage10 wrote on 8/18/2018, 8:07 AM

I have reset to defaults a few times it then installs all the extra content fine but under the FX tab the scan under that is for what seems a different new scans and finds 10 new plug-ins and say restart the program to see them never do and click that same scan and its just a loop of never getting them but i do get the extra content stuff from the program it takes a while to install that part. maybe the scan under fx it not working . I do have revo uninstaller pro that does a good uninstall even in the reg file and may try that.

savage10 wrote on 8/18/2018, 8:19 AM

Well, it still seems if I use the snap maker and set it under FX tab i lose every thing under FX tab but the snap maker all is gone and the only way to get it back is to reset default program.

Can you use the snap maker and align snap maker with transients and not lose everything under FX?

johnebaker wrote on 8/18/2018, 8:43 AM

@savage10

Hi

. . . . Can you use the snap maker and align snap maker with transients and not lose everything under FX? . . . .

Yes - no issues as you can see below

This is after the reset and re-install of the extra content.

I cannot see why your program is losing the FX - I would suggest you raise a ticket here.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

savage10 wrote on 8/18/2018, 6:09 PM

I get that same screen but with everything but if i exit the program with that screen still showing is when i lose every thing next startup. I did a clean install with everything folders files and reg and removed anything that had magix in it and it working fine, but I am scared to click on the snap as thats when it goes fine if i do not and even opened a slid show and played with it and all is fine. I guess I do not need the snap maker and do not think i ever used it in the 2016 photostory. I have put a ticket in but they are sloe at getting back, its been a few days.

 

AND thanks for trying to help !!😀

johnebaker wrote on 8/19/2018, 5:19 AM

@savage10

Hi

. . . . I have put a ticket in but they are sloe at getting back, its been a few days. . . . .

Support have to try and reproduce this issue which can take time if it is not an already known issue.

There is a small possibility that this is a graphics card driver issue. Try changing the Playback mode to one of the other options shown in the image below

What is your computer specification - see this post for the information required.

. . . . I have saved my Fotos_dlx.ini . . . .

Should have asked earlier - which one - there are 2 ini files with that name - one will be about 1k the other 20k + in size, the larger one one being that I back up.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

savage10 wrote on 8/19/2018, 11:14 AM

I7 3770 20gb memory and a video card GTX 650 ti 2048 memory.

I saved the larger one in AppData\Roaming\MAGIX\Fotostory_2019_Deluxe 33k

Still have not clicked on the smap maker or the scan under it in FX tab, scared to !!!

donnywds wrote on 8/28/2018, 7:31 AM

Hope the new one can be more smooth and smaller in size