Exporting edited timeline to MP4

bming wrote on 4/6/2022, 2:39 AM

I have advised the help desk of this issue. Still totally unresolved. When I export the time line to MP4 if I do not switch off the hardware support (both CPU and GPU) without an exception the program will crash before the export is complete. The MP4 file that it creates is unreadable. This happens on my INTEL laptop and my AMD desktop which are both running Windows 10.

Comments

johnebaker wrote on 4/6/2022, 2:48 AM

@bming

Hi

In order to help you we need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with. 

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card drivers up to date?

A screen shot of the Program settings, Display options or Device options tab  would help.

The export preset your are using and did you make any changes to it?

Was there any error dialog that popped up when the crash occurred, if so what was the message?

John EB
Forum Moderator

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