Comments

johnebaker wrote on 1/11/2017, 3:56 AM

Hi

Was the Windows 10 an upgrade from 7 or 8, or been updated to the Anniversary edition and Photo Manager was installed before the upgrade?

If so then re-install the program following this procedure. There have been some changes to user permissions by Microsoft and they stop some programs accessing previously available folders.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

stevebbh wrote on 1/11/2017, 10:03 AM

Hello

My W10 was an upgrade from W7 and is fully up to date. Photo Manager was installed yesterday for the first time.

I have tried running Photo Manager as an Administrator as well with the same result.

Steve

johnebaker wrote on 1/11/2017, 4:04 PM

Hi

. . . . I have tried running Photo Manager as an Administrator as well with the same result. . . . .

The problem you are having is indicative that the User or System permissions have been changed rendering the folders inaccessible.

Can you access the folders, that Photo Manager is trying access, using Windows Explorer?

Where is PhotoManager trying to create these folders - they should exist already in your Documents folder - they are standard Windows folders created when a user account is created and logged on, in Windows 8 and10 they are just called Music, Pictures, Videos.

However they should also be accessible using the old names for the folders, unless the Windows 10 upgrade did not create the link folder names correctly or set the permissions correctly.

John EB

Last changed by johnebaker on 1/11/2017, 4:11 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

stevebbh wrote on 1/11/2017, 5:51 PM

I have now created the folders with File Manager that Photo Manager is asking for in the C:\Users\Steve\Documents directory and it has made no difference. The handle is invalid is the reason given. Why is it trying to create one if there is already one of the same name in the directory?

What next?