Comments

emmrecs wrote on 1/5/2022, 10:56 AM

@Pal-Laurinyecz

Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry.

The problem you are seeing could be caused by a fault at the Magix server, I think. Assuming your Update Service is still current and that you are, therefore, still allowed to access the online catalogue, I think you need to email infoservice@magix.net and request their help, quoting the error message in full. I doubt whether any other user can provide help with this particular problem.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

phillip wrote on 8/30/2022, 7:33 PM

For what it's worth I am having the same problem. I uninstalled and reinstalled Xara and the issue was resolved - for a short while. Now, the problem has returned.

PATIENT-X wrote on 8/30/2022, 7:39 PM

@phillip

Hello, welcome

As advised see @emmrecs comment above.

See similar issue in this thread here.

Stephen

Forum Moderator

Last changed by PATIENT-X on 8/30/2022, 7:42 PM, changed a total of 1 times.

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johnebaker wrote on 8/31/2022, 2:54 AM

@Pal-Laurinyecz

Hi

in addition to the above comments, once you get connected back to the Online Gallery, I would advise you to download all of the Online content to your PC, this will save issues with connectivity.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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