error message

derek-brown wrote on 7/25/2024, 10:38 AM

Hi not sure if anyone has had same error message(attached) had my video on the timeline and added a mp4 music track. Tried playing and the error message appeared and the music would not play.

Comments

johnebaker wrote on 7/25/2024, 1:16 PM

@derek-brown

Hi

The looks like one of the support files the program creates is corrupted.

With Movie Studio closed, ensure you have saved the project, in the folders, D:\drone beach\ if this is where the video file(s) is/are, and the AudioTemp folder, the exact location is specified in the program settings, delete the video support files with file extensions .H0 and .HDP and the proxy file for the video clip(s) causing the issue, they will have the video clip name as part of their name.

Start Movie Studio and load the project.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.