ERROR: -2147163967 occurred during installation

Nathan-Haase wrote on 3/30/2021, 3:33 PM

I've tried to download and install the new Acid Pro 10 update since yesterday morning. I've researched the web via Microsoft forums as well as some other tech forums saying to go to the control panel and repair them. I have done so, and it has not changed the outcome. I'm running on a currently updated Windows 10 OS on a Lenovo Legion laptop.

Also, I have pinpointed that it is one specific version of the Microsoft Visual C++ 2013 Redistributable (x64). It is version 12.0.40660.0 - It is listed amongst all the other up-to-date C++ packages, but there is no file size listed in the details, as there are for every other file. I have researched in circles trying to find a way to correct this, but I have not found a solution, or it is too advanced for me to understand it. I'm not sure which. Please help. Thank you.

The error message below is what comes up after it downloads, asks permission, has me accept the terms and conditions, and then press "install."

ERROR: -2147163967 occurred during installation ERROR: Failed to install Microsoft Visual C++ 2013 Redistributable (x64)

Comments

SP. wrote on 3/30/2021, 3:48 PM

@Nathan-Haase

You can download and install it from here: https://support.microsoft.com/en-US/topic/update-for-visual-c-2013-redistributable-package-d8ccd6a5-4e26-c290-517b-8da6cfdf4f10

Nathan-Haase wrote on 3/30/2021, 4:27 PM

I have attempted that method. The specific version that I listed in my original post is not included in that download. When I attempted to update the acid pro software again, the "ghost file" I listed in my original post reappeared, but with no file size. I'm really at a loss here.

Nathan-Haase wrote on 3/30/2021, 4:28 PM

12.0.40660.0 is the specific file in question. It isn't included in the download page you provided.

SP. wrote on 3/30/2021, 4:35 PM

@Nathan-Haase Have you installed the vcredist_x64.exe from Microsoft? It isn't clearly stated in your posts. It is version 12.0.40664.0 which should work fine.

Nathan-Haase wrote on 3/30/2021, 4:43 PM

I have and it doesn't work.

Nathan-Haase wrote on 3/30/2021, 4:51 PM

I figured it out! I had to uninstall all the Microsoft Visual C++'s that were updated after the 12.0.40660.0 version. Then I did the Acid Pro 10 update. It ran through all the prompts and then said it needed all the Microsoft Visual C++'s I had just uninstalled, and offered to install them back in for me to complete the Acid Pro 10 update installation. Good to go. Thanks for offering your suggestions. I appreciate it!

SP. wrote on 3/30/2021, 4:53 PM

@Nathan-Haase Thanks for the information how to solve this problem.

Andre-Peoples wrote on 4/9/2021, 6:00 PM

Yes, this solved my problem today> Thanks

vitoku wrote on 4/11/2021, 6:57 PM

I also suffered from the same phenomenon. This thread was helpful, thank you.

When I checked my Windows programs and features, I found that various versions of "Microsoft Visual C ++ 2013 Redistributable" were installed. So, I deleted all versions of "Microsoft Visual C ++ 2013 Redistributable" and ran the Magix installer, and it succeeded. 

OMEB wrote on 4/19/2021, 5:13 AM

I have gone through this process. I have uninstalled all C++ installed after 2012, I have installed via the download file from Microsoft and it still will not work. Also, now I cannot start ACID at all because "VCRUNTIME140_1.dll was not found". It says to reinstall the program, but I can't reinstall because of the C++ error. Any other suggestions? This is EXTREMELY frustrating.

Nathan-Haase wrote on 4/19/2021, 5:40 AM

I don't know what else to do. I posted what worked for me. The only other thing I could think of is a complete uninstall/Reinstall. I haven't tried that, myself so I don't know for sure if that will work.

SP. wrote on 4/19/2021, 6:47 AM

@OMEB You didn't need to uninstall all versions after 2012. Just 2013 because that version is reinstalled by ACID. Now your computer is missing files needed to run the software.

Try downloading and installing the Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019 (vc_redist.x64.exe for a 64 bit system). This will reinstall the missing files.

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

OMEB wrote on 4/19/2021, 7:29 AM

@SP. Thank you. I misread a previous post. This fixed it!

Larry-McGee wrote on 4/19/2021, 1:48 PM

Did not work for me. I'm going to try a complete uninstall/reinstall of Acid Pro 10 later. Hope that works!

Larry-McGee wrote on 4/19/2021, 1:53 PM

Version 12.0.40660.0 shows to be installed in add/remove programs. Same install error when trying to get update to install.

SP. wrote on 4/19/2021, 1:58 PM

@Larry-McGee Have you uninstalled the C++ 2013 packages from Windows Apps and Features?

Larry-McGee wrote on 4/19/2021, 3:00 PM

yes...I tried that several times & ways (Revo, Windows, etc.)

Thanks

Larry-McGee wrote on 4/19/2021, 3:17 PM

I tried:

1. Delete 2013 C++

2. Run update

3. Always end with attached error

4. Add/Remove shows 2013 C++ installed after the update has run.

 

SP. wrote on 4/19/2021, 4:30 PM

@Larry-McGee Is your Windows 10 Installation up to date? Is there maybe an update that wasn't completely installed and now causes these problems? https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-for-windows-10-19bc41ca-ad72-ae67-af3c-89ce169755dd

Larry-McGee wrote on 4/19/2021, 7:08 PM

OS is up to date. Troubleshooter found no problems. It seems to me that C++ 2013 is loaded, but not recognized by the Acid Pro 10 update program. I think that it's a problem with the update routine. BTW, uninstall & reinstall doesn't work either. HMMMM

SP. wrote on 4/20/2021, 5:23 AM

@Larry-McGee I found this comment that describes a registry modification. This is not very helpful because it talks about C++2017 but maybe there is a way to do it the same way with C++2013. Are you familiar with editing the Windows registry?

Larry-McGee wrote on 4/20/2021, 10:08 AM

Yes I am familiar with registry editing.

Larry-McGee wrote on 4/20/2021, 10:11 AM

I’ll try that. Thanks.

Larry-McGee wrote on 4/20/2021, 11:01 AM

The referenced DWORD is already set at that value "e". I made no registry changes.