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emmrecs wrote on 3/16/2022, 4:40 PM

@chizoba-a

Have you tried infoservice@magix.net to contact customer service?

Jeff

Forum Moderator

Last changed by emmrecs on 3/16/2022, 4:40 PM, changed a total of 1 times.

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adamo.verissimo wrote on 3/17/2022, 8:29 PM

My email account is not receiving emails. I've sent "help" emails to Support@Magix.net and to Sales@Magix.net, but receive undelivered receipts from both emails.

Is there a general problem with the Magix server today?

Pls help!

 

 

Same here.

I sent a email to infoservice with urgent note but only received automatic returns.

My busiest accounts are not receiving mails after a message sent by Magix saying that the mailbox was "almost" full, I cleaned old emails but it still doesn't work.

I guess they must refresh their servers or something like that.

Truth is that I use magix mail for my business and today was a nightmare.

I hope they fix this Soon ...

richardspencer007 wrote on 3/19/2022, 1:46 PM

I have the same problem is there an emergency helpline - I am not sending or receiving

emmrecs wrote on 3/19/2022, 2:42 PM

@richardspencer007

is there an emergency helpline

Sorry, no. ALL support is via a ticket system, created online.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

richardspencer007 wrote on 3/20/2022, 6:08 AM

OK Jeff how can I do that please. It is not made very easy to follow

browj2 wrote on 3/20/2022, 8:45 AM

@richardspencer007

Hi,

Click on Support at the top of this forum and follow it through, always clicking on Ask Support. When asked to put in a search term, do so, as that will be the subject of your ticket. Follow the instruction on the screen. Do not deviate.

John CB

John C.B.

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