EEROR CODE 14

Michael-Bowker wrote on 1/19/2021, 7:14 PM

i downloaded the product entered the serial number and then unistalled the software as i downloaded to the wrong location. After downloading again my prodcut key dosent work as ive already used it. How can i get this to work?

Comments

emmrecs wrote on 1/20/2021, 4:37 AM

@Michael-Bowker

Welcome to the Magix user to user forums.

First, please do not post the same question twice. I have hidden your other post, to avoid confusion for any other user who wishes to help you.

Then, what is the product??? Without that information we really are going to be guessing!

Given all the above I am going to guess that the following process might help you:

Go to your Magix Account, log, go to My Products, find the product you have just purchased and click on the option to "Deactivate" it.
Then try again to install and register the product.

HTH

Jeff
Forum Moderator