Thanks - I saw that page and tried it with “black version” but I don’t remember if I did a restart after uninstalling win default drivers - on install I got a device not found type message. Will retry. By the way… what’s the difference between “black” and “Premium” ?

OK - this will be a long post - first things first - whatever I tried with instructions based on the link posted above, didn't work - I even tried on 2 other machines without success - I have the screenshots and will send them on request with the failing install. So I decided to try it on my MacMini - and it works - that is, it works with Mono audio like in Win 11. So I decided to dig in - and Magix prove that I am wrong - this video grabber 2023 solution does NOT support stereo audio (even I believe you are successful installing those other drivers) . Why ? It is based on a MACROSILICON MS2107(or 08) ** video/audio acquisition chip (info you can grab more easily on the MAC machine) and if you go to this vendor site you can check it only supports USB audio output at 96KHz mono - which is exactly what both Win 11 / MACos reports for the device. I decided to keep the device because fortunately I have another USB audio interface where I can capture the stereo audio and didn't saw any sync issues - but for all users out there that expect to have audio capture in stereo.... this not the solution. So Magix - please advertise correctly your products don't fool the users - as I said, open to prove that I'm wrong.

** Product ID: 0x0021 Vendor ID: 0x534d Version: 21.01

@Jorge-DeOliveira

Hi

I would suggest you raise a support ticket regarding this issue as follows:

• Click the Support button top of the page
• Select Video Easy
• Scroll down to the bottom of page and select Contact support
• Select Email support
• follow through the subsequent dialogs.

There is something not right about the video converter.

John EB
Forum Moderator

Done

@Jorge-DeOliveira @johnebaker @SP.

That is definitely not right if that is the chip involved.

Here is a link to that chips specs page.

Rescue your video tapes was taken off the market on the Magix website for quite a while when there was a shortage of video adaptors. I wonder if they bothered to batch test the replacements?

Magix needs to be aware.

Ray.

No feedback from my ticket removed by moderator after 7 days. @CubeAce from what I searched most of cheap adapters only capture in audio mono… I assumed the brand Magix would be on an upper level - sincerely hope that some feedback is given

@Jorge-DeOliveira

Hi.

Presumably there has been a shortage of the Texas Instrument AD chips in China. (sarcasm, there is no excuse I can think of) I don't know if anyone else here has an earlier convertor to compare with. There only seem to be a few people here still converting older material.

As a lot of questions to Magix do get replies I would assume they already know. I suspect that from the questions I've sent in the past and the ones that have been ignored. I would think you more likely to get some sort of response from their twitter account where I assume more people visit. I don't know what the through traffic is like here but suspect it is less than at twitter or 'X'.

Ray.

@Jorge-DeOliveira I think technically it should be possible to replace your device with any generic USB-analog-to-digital-video-converter from a tech store/Amazon.

Of course, this will cost you again.

But it might be a faster way than waiting for an answer.

@SP. Most of existing offers either omit or are quite vague in respect to audio specifications and are probably using same or similar chipset - some people complains about audio mono and how to fix others probably don’t bother or notice. So either I keep this one for video only and grab the stereo audio with my Behringer or capture video via HDMI (with a scart composite video to HDMI standalone converter) for example with Digitnow 4K (U923) hdmi capture which costs around 80usd and as per reviews on YT captures audio in stereo. You have to dig a lot to try to find the right specifications of the many offers available.

@Jorge-DeOliveira

Jorge, if you don't get anywhere with Magix re your dud dongle, I can recommend the IOData GV-USB2. It is my primary digitiser for Composite and S-Video inputs. It works with Video Easy and Magix Movie Studio and records true Stereo.

The installation instructions are in Japanese but an English guide is available; installing the driver is a simple couple of clicks.

Update: Magix support replied to my ticket asking for pictures of the dongle for better analysis - acknowledging that there’s different ones circulating under same “Magix Saver…” offering.

@Jorge-DeOliveira

Hi.

That seems like good news then but does that mean you did not order your program and dongle directly from the Magix website?

Ray.

@Jorge-DeOliveira

Hi.

That seems like good news then but does that mean you did not order your program and dongle directly from the Magix website?

Ray.

I ordered from Amazon DE - info that it was the latest 2023 version. MAGIX Retten Sie Ihre Videokassetten 2023 – Videos digitalisieren leicht gemacht | Videokassetten digitalisieren | Videoschnittprogramm | Video Bearbeitung Software für Windows 10/11 PC https://amzn.eu/d/bNDiqvl

@Jorge-DeOliveira

Hi.

Then it could be Amazon or another third party boxed the dongle with the program. For quite a while Magix did not sell Rescue Your Video tapes and it's variants directly from the website due to them not finding a suitable supply of convertors. I can't remember how long the product was missing from the website but it was unavailable for a very long time.

Ray.

Looks like a ridgy-didge Magix product to me. They'd be taking a bit of a risk with Magix emblazoned all over the ad.

Hello all - I think I should share the answer from Magix support and my reply.

Hello Jorge

Please excuse the long waiting time. Unfortunately, we are currently understaffed due to illness.
The USB video converter can only record audio in mono. But you can also connect the audio output of your VCR to the audio input of your computer. Thus, the sound card of the computer is then addressed. As audio source you then only have to set the stereo mix (which stands as recording device for your sound card). Then you can also record in stereo.

*******

Hello Phxxxxx,Yes I know that I can get the audio through external sound card - the point is the Magix video converter being unable to capture the audio in stereo. Not everyone has an additional sound card (extra cost) or today’s laptops have a line IN input. AND yes your converter supports stereo sound: after few hours of investigation and two additional software pieces you can get the stereo channels demuxed from original mono channel - but as time is money, the final price of your product is now on the 200’s…

Happy to support Magix’s support how to grab stereo audio from Magix’s USB converter and charge back.

Best regards

I agree, not an acceptable solution using an third-party audio route. Besides networking, recording computer audio is the greatest curse of Windows, IMO. Having the audio routed through the digitiser/dongle makes life so much easier.

Note: Macrosilicon MS210x outputs audio @96KHz on a single stream - audio is interleaved as 16bit/48KHz, 1 sample left channel followed by 1 sample right channel and so on.

If they would choose an OEM using the MS2130 chipset no problem with stereo output … not much more expensive comparing to other offerings