Downloads not showing

Paul-McGowan wrote on 5/30/2024, 4:24 PM

Hi there, now that I have the FULL version, a pop up came up when i opened stating I can download additonal program content.

I did - which included Fades/transitions and many more.

I closed and reopened.

But still the same amount as before, very limited amount.

Am I missing the location of these additional items?

Has anyone else experienced this? downloading but not being able to access what you downloaded?

thank you, 2024 version of Movie Studio Platinum

Comments

johnebaker wrote on 5/31/2024, 3:30 AM

@Paul-McGowan

Hi

After the Extra Content is downloaded did the installers run and complete the installation? You may have been prompted to give permission for the installs.

If installed correctly you should see this indicated in the content downloader if you re-run it from Help, Install extra content.

Try doing a Restart of the computer not a shutdown.

If the content is not installed and you elected to keep the install files they should be in the Magix downloads folder in your Documents folder and you can run them from there, otherwise you will need to download and install them again.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Paul-McGowan wrote on 5/31/2024, 9:48 AM

Yes all of what you said is done and they are located in downloads folder. I installed again but just the same.

Am I missing something or should there be more fade/transition options than this?

Thank you

CubeAce wrote on 5/31/2024, 10:45 AM

@Paul-McGowan

Hi Paul.

Unless you have bought additional transitions from the shop that is the correct amount of fade / transition effects which is six sets.

If you have ProDAD Vitascene Transitions there should be one additional block on the left entitled Additional effects which would open up further transitions..

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."