Download never happens

Michael-Kozlowski wrote on 2/4/2023, 7:23 PM

I just purchased MAGIX Movie Studio 2023 Suite. I received the download link and clicked on it. I saved the .exe file to my programs folder. I double clicked on the executable and the download window opened up. After 20 or 30 seconds the download stopped without any of the 1.16gb being downloaded. I repeated the same process with my antivirus disabled and the same thing happened. I then went to the Service Center, selected my new product and the same thing happened.

Comments

Laura-Smith wrote on 2/4/2023, 10:36 PM

Yep, same thing is happening to me, I've been trying to download for four hours. I have the exe file and it finally says it downloaded 25% after 3 hours and then says it went out try again.

ericlnz wrote on 2/5/2023, 1:27 AM

Several of you are having this problem both here and on the Vegas forum

Presumably there is a problem with the Magix server(s). Being Sunday morning in Europe it's unlikely to get fixed before Monday.

Glyn-Fletcher wrote on 2/5/2023, 2:44 AM

I just purchased MAGIX Movie Studio 2023 Suite. I received the download link and clicked on it. I saved the .exe file to my programs folder. I double clicked on the executable and the download window opened up. After 20 or 30 seconds the download stopped without any of the 1.16gb being downloaded. I repeated the same process with my antivirus disabled and the same thing happened. I then went to the Service Center, selected my new product and the same thing happened.

Same problem with me. It just will not download. May ask for a refund if it continues.

emmrecs wrote on 2/5/2023, 3:03 AM

@Glyn-Fletcher

Please read the post from @ericlnz directly above yours. There seems to be a problem with the Magix servers at the moment. Magix staff have been alerted to this.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Michael-Kozlowski wrote on 2/6/2023, 5:55 PM

The server issue appears to have been the problem. I tried again moments ago and the download and installation was successful. Thank you all for your assistance.