Download Manager instantly crashing, is there a direct download?

jaygunn wrote on 1/16/2018, 2:25 PM

I'm trying to download & install Web Designer 15 Premium using the download manager program, but it instantly crashes after authorizing UAC, I see a quick graphic come up that looks like a "loading" circle and then it disappears, and watching my task manager I can see the MxDownloadManager.exe start after running the DLM, and then close itself silently after about 10 seconds. I get no error messages, I can't find any crash logs in %appdata% local or roaming, nothing in temp folders, the MAGIX Downloads folder in Documents contains only a previously downloaded installer for Music Maker.

I'm trying to find a direct download of the full installer. I purchased the recent Humble Bundle and all of the downloads are only for the download manager... if this is the kind of thing I can expect, I can't wait to try and get the rest of the bundle installed ๐Ÿ˜’ I've tried both the file downloaded from Humble Bundle, as well as going through MAGIX Download Center which appears to provide the same file, just with a different filename (Web_Designer_15_Premium_DLM_Humble_Bundle_2017_171204_11-40.exe <- Humble Bundle download, webdesigner15premium_dlm.exe <- MAGIX Download Center download. Both are exactly the same size at 4,781,520 bytes.)

Any help finding a direct download, or at the very least figuring out why the installer is failing and how to fix it, would be appreciated.

Comments

emmrecs wrote on 1/17/2018, 4:15 AM

Hi, welcome to the Magix forums.

AFAICS, Magix make onlyย the download installers available now; I don't think there are any direct downloads. So, I think you need to raise a support ticket here and choose the option to contact Customer Service.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 1/17/2018, 4:21 AM

Hi

Check that you Windows firewall or AntiVirus program is not blocking MxDownloadManager.exe.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

jaygunn wrote on 2/2/2018, 12:38 AM

Thank you johnebaker, I think that may have been the solution. I added an exception for MxDownloadManager.exe to my AV and it seems to be working now. I'm just now getting to have another go at getting these installed, so apologies for taking so long to follow up.

johnebaker wrote on 2/2/2018, 3:39 AM

Hi

Thanks for the update - pleased you are now getting the program.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.