Design Gallery Missing

Henriette-DeBeer wrote on 6/28/2019, 4:09 AM

My design gallery on the right hand side after the update is missing, I went to the content gallery and it says it must be enable to import content...

Comments

rick-vloet wrote on 11/13/2019, 6:24 PM

Was this resolved as I just experienced this also.

johnebaker wrote on 11/14/2019, 5:33 AM

@rick-vloet

Hi and welcome to the forum.

Assuming this is not a new install, do you mean:

Local Design Gallery - have this been minimised and is now parked on the right edge of the program pane as shown below

Or
Online Content Catalog is not available - if the Update Service subscription is has expired you should be taken to a Magix web page to renew the Update Service - without a current subscription you are restricted to what is available in the Local Design Gallery.

If neither of the above then we need more details:

the version number of Web Designer as found under Help, About . . .
What changed between the gallery being available and not ie program update, Windows update etc?
Any other information eg screenshots, any error messages etc - see this topic for other details that may be required - eg your computer specification.

HTH

John EB

browj2 wrote on 11/14/2019, 7:48 AM

@rick-vloet

Hi,

This happens to me occasionally, Local designs Gallery disappears from the right hand bar. Under Utilities, Galleries, click on Fly-out bar to turn it off. Do it again to turn it on. The Local Designs Gallery should now show up.

John CB

rick-vloet wrote on 11/14/2019, 5:12 PM

Hello and Thank You for the welcome.
I am sorry to jump in like this being my 1st post, but I have never had an issue with any XARA products until now.
Not even sure what year it was when I first bought Menu Maker then later 3D Maker , Photo & Graphic Designer 9
and 3 diff Web Designers MX , 9 Premium and Premium

About says
Xara Web Designer Premium 16.3.0.57723 DL x64 Oct 25 2019
I have a reciept saying

Renew Update Service – 1 year
Web Designer Premium

The Update Service for your product with serial number
********* has been extended
until 01/05/2020.

Right Side menu now missing

using New from Content Catalog shows popup in shot below.

Guess I should check Photo & Graphic Designer.

Thanks All

browj2 wrote on 11/14/2019, 5:59 PM

@rick-vloet

Did you go to Utilities and turn on the Designs Gallery?

John CB

rick-vloet wrote on 11/15/2019, 4:50 AM

Yes, thank you John.
It was turned on but I switched it a few times to be sure.
I'm going to try a system restore as soon i sort my past week to see if that helps.
Thank you

browj2 wrote on 11/15/2019, 8:47 AM

@rick-vloet

Can you post a screen shot of what your screen looks like when the Designs Gallery is supposed to be on, that is, after you've toggled it off and on?

John CB

rick-vloet wrote on 11/15/2019, 4:58 PM

Thank you it is fixed now but I can say the screen looked the same on or off, nothing to the right of the Page and Layer Gallery. On another note I had few pages open before this happened that have seemed to disappear as they are not even in the backup directory.
To fix the Menu; I had to uninstall and extensively reg clean, once installed with a fresh download the menu reappeared as normal.
I didn't expect a fresh download to need an update and was weary about it but I let it go and things still looked good afterwards.
I am not sure what happened with the menu or the pages I was working on but now that the menu is back I can redo the pages.
Thank you both for all your help.
Rick