When I try to import some music files on my computer, the program crashes. When I run the program again, I see that a corrupted audio file with zero file size has been created. Audio files are in m4a format. I did everything recommended in the help menu, but the result does not change.
Ahmet
@Ahmet-Celik I suggest you use a free tool like XMedia Recode to convert your m4a files to standard PCM WAV files first.
Thank you for your suggestion, but wouldn't it be better to fix this bug?
Hi,
MAGIX Video Sound Cleaning Lab and latest version. Which advices from @SP. I found some and did it but still crashing
@Ahmet-Celik The WAV file is also crashing Cleaning Lab?
Hi
m4a files can have AAC or Dolby AC3 encoded audio, only AAC is supported and there is an activation fee for the codec - you should get a popup window for this if you have not already done so.
Download and install MediaInfo and analyse one of the m4a and converted wav files causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse an audio clip for all the data required.
Check the Windows Reliability Monitor for any ACL4 crashes, see this tutorial on how to do this, and post a screenshot of the crash message.
John EB
Forum Moderator
Hi,
MAGIX Video Sound Cleaning Lab and latest version.
Video Sound Cleaning Lab is very old. My version, no longer installed, is from 2011. When did you purchase this and from where?
Also, "latest version" doesn't tell us which version. Please indicate which version. Look under Help, About.
John CB
Hi
Testing with VSCL version 22.2.0.53 (2017), I believe this is the 'latest' version, m4a AAC encoded, and WAV files import OK.
John EB