I am having the same problem. I am going to try some of the the solutions suggested and see if they work. I do not want to get a firewall but I am wondering is the ilink the cord that will plug into the extra space on the camera the looks like it m ay say dv. I used the mini usb to the usb on my laptop and I also used a video 8 but that is what did not give me audio. I am concerned about buying the ilink because if it does not come with the standard USB at the other end, how will I get it into my laptop. Is there an adaptor available. I could ot believe that the HUGE BEST BUY did not have any sophisticated equipment and I also called SONY and they said they do not deal with those SONY devices referrringt o my camcorder. I asked them, "Isn't this SONY? Did I call the wrong number?" They said it was SONY but basiclally too bad.