Content Catalogue Error

Lindy wrote on 5/19/2022, 7:18 AM

I just updated to Xara Designer Pro X 19. I cannot get the content catalogue to open. 504 Error

Comments

browj2 wrote on 5/20/2022, 11:37 AM

@Lindy

Hi,

It's an intermittent problem, annoying. Magix is aware of it.

Keep trying. It should open after a few tries, or try later, several times.

John CB

STS wrote on 10/13/2022, 9:39 AM

Interesting that this post was back in May. I've been having the same problem and now it's mid-October. Has there been a resolution yet?

James-Taylor1582 wrote on 1/3/2023, 8:23 AM

@STS

It's now 1/3/2023, and it appears that we're still going to receive the dreaded 504 Error.

STS wrote on 1/3/2023, 9:45 AM

James-Taylor1582, yes despite opening a ticket with Magix. I did discover, however that it was my antivirus software (Panda) that was "causing" the error. I cringe every time I do it, but I disable both the firewall and the antivirus software temporarily while I access the catalogue, and immediately re-enable after downloading what I need.

johnebaker wrote on 1/3/2023, 11:43 AM

@STS

Panda allows you to add exceptions for programs to access the Internet, it should have done this automatically for XDP, and if required not be 'realtime' scanned.

See their help pages?

John EB
Forum Moderator

STS wrote on 1/3/2023, 12:39 PM

Yes, johnebaker I tried that. It had not automatically been done, but even when I added XDP manually, it still fails.