Dear John, of course I am checking my spam box. My e-mail address is:Removed by Moderator. But I sent them also an alternatif address: Removed by Moderator. I never had an answer to my mails but receipt message. Thank you for your attention. Best Regards, Baris
As this is an open public user to user forum and not Magix support, I have removed your screenshot displaying order number and email address and i have removed your email addresses in your second comment post.
Please do not display personal or product information here.