Conexant Polaris Unused CIR function- failure to install driver Win 10

johnebaker wrote on 11/29/2020, 9:12 AM

Hi

For Video easy Rescue v.8 you need ie 32 bit driver.

Assuming the USB device came with the software - see this article and select the black driver

After installing do a full restart of Windows ie Windows button, Power option, Restart to ensure the drivers are loaded correctly.

HTH

John EB

.

carl-kesson wrote on 11/29/2020, 10:23 AM

that I have done, but without success.

First time I installed it I used x32 but as it didnt work I tried x64 but also there with no luck.

Yes I have it with the software. USB device is K0065.

I have also used as you suggested Revo to uninstall evrything before I tried.

Is there any difference between the setup files between languages? I try to download the UK version right now, still 14% to go....

johnebaker wrote on 11/29/2020, 10:57 AM

@carl-kesson

Hi

Apart from the language difference, none.

I suspect your Antivirus may be blocking the installation of the driver, you may need to turn off its Ransomware/Folder protection feature or, if you can turn it off completely, for installing the driver.

John EB

carl-kesson wrote on 11/29/2020, 12:15 PM

its disabled already, according to the instructions you given in other forums

carl-kesson wrote on 11/29/2020, 11:29 PM

This the latest events on video grabber

Device USB\VID_1D19&PID_6120&MI_00\7&24a5ac53&0&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_046D&PID_C51A&MI_00\7&40811f4&0&0000
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path: PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(8)#USBMI(0)
Migration Rank: 0xF000FFFFFFFF0023
Present: false
Status: 0xC0000719

carl-kesson wrote on 11/30/2020, 2:00 AM

@johnebaker, I have now (again) uninstall everything, tuned of firewall and virus restarted the computer and made the installation again in admin mode. I tried to run the file you sent me first but still no luck. reinstalled it again after using Revo and made the same thing but ran it from the CD but no luck, I have also tried as I wrote yesterday download a uk version but also the same thing....now I dont have any more ideas.....

For info I have also disconnected all USB except the mouse....

Please let me know what to do...

Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz 3.30 GHz, Ram 8,00 GB
64-bit operating system, x64-based processor, Windows 10 Pro version 20H2

carl-kesson wrote on 11/30/2020, 5:54 AM

@johnebaker when I open the sytem file this comes up, no win 10...

[Version]
Signature = "$CHICAGO$"
DEVTYPE_UIU_INI_FILE = 1

[INSTALL_PATH]
WINXP       = x86\Setup.exe
WINXP64    = x64\Setup64.exe
WINVISTA     = x86\Setup.exe
WINVISTA64    = x64\Setup64.exe
WIN7-32     = x86\Setup.exe
WIN7-64 = x64\Setup64.exe

johnebaker wrote on 11/30/2020, 6:02 AM

@carl-kesson

Hi

. . . . Device USB . . . was not migrated due to partial or ambiguous match . . . . .

This usually means that Windows has tried to install a driver that does not match the device or there is an issue with the USB port that it is plugged into.

You can try manually installing the driver if you wish, however do bear in mind that you do so at your own risk as Windows will not be able to determine if the drivers is correct for the device:

Extract the downloaded driver file to a folder.
In with the USB device plugged in open Device Manager and locate it - it should be in the Sound, video and games controllers or Other devices section and have a yellow triangle icon indicating there is an issue.
Right click the device, select Update driver, Browse my computer for drivers, Let me pick . . . .
Select Sound, video controller .... from the dialog that opens
Select Generic USB Audio, Have disk
Browse to the folder where you extracted the driver files to you see a .inf file listed, click Open, OK
Select the Model if listed K0065 or K0067 (they both use the same driver)
Continue through the dialogs - you may get a warning that Windows cannot determine if the driver is suitable for the device.

HTH

John EB

carl-kesson wrote on 11/30/2020, 6:31 AM

They are not listed its only CxUnCir and DXVGRB. What will happen if I try this? I thinking of returning the product as I have tried everything now

johnebaker wrote on 11/30/2020, 11:49 AM

@carl-kesson

Hi

CxUnCir.inf is the Conexant video grabber.

If that fails I would suggest you raise a support ticket/contact sales through the Support link at the top of the forum - see this guide how to navigate through the support system.

John EB

carl-kesson wrote on 11/30/2020, 12:39 PM

This was the result..

carl-kesson wrote on 12/1/2020, 1:34 AM

@johnebaker, status, Windows 10 has automatically locked all unsigned drivers so by enable this I could make the installation of video grabber driver (Conexant Polaris Unused CIR function). Happy as I was I tried to start the program but still no video showing... worth mentioning was that I turned on every firewall and virus protection before I started the program....to be continued...

Step 1: Click the Start button, choose the Power button, press Shift and click Restart.

Step 2: After Windows enters WinRE, go to Troubleshoot > Advanced options > Startup Settings >Restart

Step 3: To install driver without digital signature, press F7 to choose the Disable driver signature enforcement option.

Step 4: The system will boot to Windows and then you can install any driver that is not signed. After installation, you can restart Windows to let the option get enabled automatically.

carl-kesson wrote on 12/1/2020, 2:33 AM

@johnebaker, with disabling firewall, antivirus and changing the permissions in the root map did not do it either...
checking the driver again it tells you that the driver is somehow installed but still not.... back to square 1

johnebaker wrote on 12/1/2020, 5:20 AM

@carl-kesson

Hi

Check that the following settings are turned in Windows Settings, Privacy for microphone and camera are set to Allow desktop apps to access your (microphone, camera).

If that does not work then it is time to raise a ticket on this - I am out of suggestions for this issue.

John EB

Jozeph wrote on 1/5/2021, 10:53 AM

Hi,

RE Grabber model Black K0065 WIN 10 issue

I have suffered same WIN 10 problem with Conexant Polaris Unused CIR driver failing to load from the software CD or support download, although the MAGIX video Convertor 3 did load. I raised a support request which suggested various work arounds for privacy issues etc which did not resolve. I suspect that the 64 bit Conexant driver files supplied on the download for the Black device are at fault as I couldn't locate the ini files suggested by Magix support.

Eventually by trial and error I got the device loaded and the Conexant driver recognised by using the Conexant 64 bit driver included in the downloadable zip file for the 'Treiber Premium Wandler' . Just needed to unzip, right clicked on the ini file (highlighted below) and select install.

Download link:-

https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/

Hope this helps Win 10 issues with the Black K0065 device.