I am putting in the right serial number and email but I keep getting the same error message. Is there something I can do to fix it?
Hi Sebastian. I am not aware of anyone who answers questions on the forums who uses this bit of software.
There is a help page for the product though and it is here. https://www.magix.info/us/support/pc-check-tuning--10/
Your specific problem is tackled here https://www.magix.info/us/support/article/troubleshooting-error-code-14--12/
Ray.
OK thanks but I didn't buy this at a store and it even has both serial number and email check marked but I still get the same issue. Do you know of any phone number or email so I can fix it?
When you say you didn't buy this at a store, where did you buy it? If we know the exact source of the purchase we may be able to help further.
Without this information it is almost impossible to suggest an email address to you and there is no telephone support.
Jeff
Forum Moderator
I bought this from vegascreativestudio and got the serial number through email.
https://www.vegascreativesoftware.com/us/sem/vegas-movie-studio-suite/
In which case, please read this pinned post and follow the advice offered there. BTW, you actually bought this at the Magix Vegas shop/store.
This thread will now be closed.
Jeff