cannot install driver for premium video wandler

kg79 wrote on 4/3/2025, 7:45 AM

I have used "Rescue Your Videotapes" (ver. 5.0.3.113) with the black videowandler. Recently I had to replace the video grabber, so I bought "Video Saver" (ver. 8.0.0.28) which comes with the premium video wandler. For some reason, my laptop will not recognize this video grabber so I am therefore unable to install its driver. Can some one please help me with this? Or is there another video grabber I can get that is compatible with my old programme?

Laptop specs:

Windows 10, 64-bit.

Processor: AMD Ryzen 7 5800H with Radeon Graphics, 3.20 GHz.

32 GB RAM.

Thanks in advance for any help.

Comments

AAProds wrote on 4/3/2025, 10:24 AM

@kg79

This is the Magix procedure for installing the drivers:

https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/

kg79 wrote on 4/3/2025, 12:41 PM

@kg79

This is the Magix procedure for installing the drivers:

https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/

I've already tried that numerous times.

AAProds wrote on 4/3/2025, 11:51 PM

@kg79

Arr, OK, that would have been nice to know before.

I know Magix suggests inserting the grabber, then installing the driver, but other grabbers are installed the other way round: driver first, then insert the gabber. You could try that.

I suggest:

In Device Manager, "uninstall" the current grabber device.

Then install the latest driver

Insert the new grabber.

I don't think the Video Easy/Video Saver version(they are same program) would make a difference; version 5 should cope with the new grabber/drivers, however, if the above doesn't work, repeat the process and uninstall VE5 as well before reinstalling.

Also, with Win 10, make sure you have enabled Windows access to your "camera" and "microphone". This will allow Windows to "see" your grabber:

Ensure Windows 10/11 has been given permission to use your camera and microphone: Windows Settings > Privacy & Security > Camera > turn on camera access and lower down the page, turn on “Let desktop apps access your camera”.

Do the same for the microphone (click on Privacy and Security in the left margin to return to the main screen to access the Microphone).The above is a summary of this Microsoft document.