Can't burn / export

david-kupferberg wrote on 10/2/2017, 7:56 AM

Using Photostory Deluxe Ver 16.1.1.46 (UDP3)

Win 10 Home

AMD- A10-5745M APU with Radeon HD graphics 2.10 GHz

8 gb ram

64 bit x 64 processor

Trying to export my photostory (tried DVD / MPS / WMV)

They all get stuck and become non-responsive. (at 28%)

Here is the crash log.

What do I do now???

Thank you,

David

----------------------------------------------------------------------
MAGIX Photostory Deluxe 02.10.2017 15:31
----------------------------------------------------------------------
CrashDump 20171002_153109_v16.1.1.46.dmp successfully written

Error in module "SMPWrapper_x64.DLL" (Load address: 0x00007FFA8A860000) at address 0x00007FFA8A872814 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread (ThreadID: 0000282c)
00007ffa8a87280c 49 83 c0 10 66 0f 6f 00
00007ffa8a872814 > 66 0f e7 01 49 ff c9 75
00007ffa8a87281c e5 eb 7e 4d 85 c9 74 79

Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

Fotos_dlx.exe 06.12.2016 14:27 0a41963e

Memory Allocation
Base:       1.032
PE:       3.520
Pages:       1,310,720

PI:       766.080
PI_TEMP_DATA:   7.280
SI:       1,006,080
SI_TEMP_DATA:   466.080
FSI:       3.360

Blocks:       9.508
Temporary:   27.754
BE:       416.000
PLE:       1,373,728
BE Pool:       2.208
PLE Pool:       0
wHdr/inst:   0
B.cache inproc:   731,420,904
B.cache outproc:   0(0)
B.cache mapped:   0(0)
V.cache outproc:   523,808,384(1346)
V.cache mapped:   0(1346)
Video:       62,215,812(512,508,140/492,053,060)
Bitmap:       0

Video thumbs:   531,590,720(46)
SI Display Cache:   1,762,164
PLE Display Cache:   459.612

Buffer: 273.440
Pointer: 0

Title:       19.990
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       47.170
PPE:       40.000

Video Monitor:   0
malloc/free:   0
DIB:       5,404,088

VP: admin:       29.280
VP+Trans: privateData:       57.592
Transitions::       0

Frame Cache:   0
EXIF:       4.000
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   100,663,296
NOWAGGLE:   0
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 2603 MByte

TLS:       970
MXGUI:       34,853,398
Sum:       1.475.559.384

Processor [46] 2096MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 15063)
Used Memory: 1745 MB Max Used Memory: 2117 MB
Free Virtual Memory: 9105 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFA8A872814 000000003B06FD60 InitSMPWrapper+314
00007FFA8A897950 000000003B06FE00 SMP_CalcMxWarpPixel+22D30
00007FFA8CF817D6 000000003B06FE70 vcomp_fork+37E
00007FFA8CF81739 000000003B06FEA0 vcomp_fork+2E1
00007FFA8CF816FD 000000003B06FF10 vcomp_fork+2A5
00007FFA8CF875DC 000000003B06FF50 vcomp_atomic_div_r8+1A8
00007FFA93202774 000000003B06FF80 BaseThreadInitThunk+14
00007FFA94F70D51 000000003B06FFD0 RtlUserThreadStart+21

Comments

johnebaker wrote on 10/2/2017, 11:06 AM

. . . . They all get stuck and become non-responsive. (at 28%) . . . .

That would suggest that there is something on the timeline at this point which could be causing the issue.

In timeline mode are there any particular changes eg change of file format, first occurrence of a particular image,video, or audio format, effects, collages etc at about 28% into the timeline?

Have you tried restarting, Windows button, Power, Restart ( not shut down and then power up) the computer and exporting again?

Is there sufficient hard drive free space on the C: drive for Photostory to be able to export to?

Is this a laptop/notebook? If so check that it is not overheating.

John EB